The Role
Provide administrative and operational support for driver and rider onboarding, data entry and maintenance, reporting and analysis, issue resolution and escalations, and multi-channel customer support while identifying process improvements and supporting initiatives.
Summary Generated by Built In
- Provide administrative support to the operations team, including scheduling meetings, managing calendars, and preparing reports.
- Assist with onboarding new drivers and riders.
- Maintain accurate and up-to-date records of driver and rider information.
- Input and update data into relevant systems, such as CRM and operational databases.
- Ensure data accuracy and consistency.
- Generate reports and analyze data to identify trends and insights.
- Identify and resolve operational issues, such as driver availability, rider complaints, and system malfunctions.
- Escalate complex issues to the appropriate team members.
- Provide support to riders and drivers through various channels, including phone, email, and chat.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Identify opportunities to improve operational processes and workflows.
- Contribute to the development and implementation of new initiatives.
- Adhere to company policy and procedures.
- Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
- Participate in ongoing training and development programs.
- Accept other associated responsibilities and projects as the need arises.
Contract: 4 Months
Competencies for the Job
- Office Administration
- Rider Onboarding
- Data Management
- Task Prioritization
- Compliance and Motorcycle Safety
- Growth Mindset
Requirements
- Bachelor’s degree in Business Administration, Commerce, or any relevant field.
- At least 1-2 years of experience in administrative or operational support.
- Proficiency in Google Suite.
- Strong organizational and time-management skills
- Attention to detail
- Good communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Problem-solving and decision-making abilities
Benefits
Why join Angkas?
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Skills Required
- Bachelor's degree in Business Administration, Commerce, or relevant field
- 1-2 years of experience in administrative or operational support
- Proficiency in Google Suite
- Experience using CRM and operational databases
- Office administration competency
- Rider onboarding experience
- Data management skills
- Task prioritization skills
- Knowledge of compliance and motorcycle safety
- Growth mindset
- Strong organizational and time-management skills
- Attention to detail
- Good communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Problem-solving and decision-making abilities
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Angkas is a Philippine-based motorcycle ride-hailing and delivery platform that provides inclusive mobility and logistics solutions to help navigate urban traffic.
