Operations Administrator

Purpose of the Role

At Ernest, operations run on relationships, trust, and follow through. The Operations Administrator plays a central role in keeping the Los Angeles Division connected and moving forward.

This position provides high level administrative support to the General Manager, Director of Operations, and Sales Management Team. More than administrative execution, this role helps create organization, clarity, and momentum across the division. From coordinating events to preparing bid packets, maintaining reports, and supporting operational needs, the Operations Administrator ensures leaders can focus on driving results while the foundation runs seamlessly.

When this role is operating at a high level, the division feels organized, supported, and aligned.

What Success Looks Like

• Leaders are supported proactively and consistently
  • Divisional meetings and events are organized, professional, and well executed
  • Reports, surveys, and documentation are accurate and maintained
  • Operational and sales teams receive timely administrative support
  • The Los Angeles Division experiences smooth day to day coordination

Essential Functions

• Provide administrative support to the General Manager, Director of Operations, and Directors of Client Relations
  • Coordinate divisional events and administrative responsibilities for the Los Angeles Division
  • Maintain all division quality and safety surveys
  • Create customer bid packets
  • Coordinate employee appreciation luncheons and the annual company picnic
  • Generate reports, memos, and letters
  • Review and analyze incoming emails and reports to determine significance and distribute appropriately on behalf of the General Manager and Sales Management Team
  • Perform general office duties and special projects in support of the Sales Management Team
  • Order and maintain office supply inventory
  • Order business cards for the Los Angeles Division
  • Run reports using SAP
  • Complete supplier questionnaires for sales representatives and obtain required merchandising documentation
  • Update office forms and documents using Excel and PDF tools
  • Assist the Director of Operations with operational responsibilities, including managing kitchen supply inventory and scheduling contractors for repairs
  • Coordinate and set up biweekly sales meetings
  • Plan and execute divisional events

Qualifications

• Minimum of 3 years of experience in administrative or office support roles such as Administrative Assistant, Executive Assistant, Office Manager, or other comparable positions involving coordination, documentation, reporting, and day to day office operations support.
  • Experience coordinating events preferred.
  • Bachelor’s degree, Associate degree, or equivalent combination of relevant experience.
  • Strong time management and organizational skills.
  • Proficiency in Excel, PowerPoint, and Photoshop.
  • Experience creating and maintaining databases.

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