Operations Administrator

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

Are you a self-starter who thrives in a fast-paced environment? As the Operations Administrator based in Brisbane, you'll play a crucial role in supporting our Commercial & Industrial electricity customers throughout their lifecycle. You'll work autonomously on various tasks and tight deadlines, ensuring high customer satisfaction, which is key to our brand's growth and equity.
Reporting to the Team Leader C&I Operations, you'll collaborate closely with all departments within customer operations and the broader company to deliver high-quality results, especially during peak periods and increased transactional volumes.
With respect, integrity and honesty, responsibilities include:

• Efficiently manage a high volume of daily administrative tasks and queries, showcasing your organizational skills.

• Take charge of billing and claims for Electricity Rebate customers, ensuring compliance with Government requirements.

• Respond to enquiries and complaints via phone and email, demonstrating your excellent communication skills.

• Provide valuable guidance to customers, business units, and project teams, highlighting your expertise.

• Resolve service order, transfer management, and billing exceptions within service levels, ensuring smooth operations.

• Manage special projects assigned by our leadership team, driving impactful results and contributing to our strategic goals.

Here's what you'll need to thrive in this role:

• Strong customer service skills with a demonstrated passion for helping customers and maintaining lasting relationships.

• Ability to work both within a team and independently.

• Quickly learn and adapt to industry CRM and billing platforms.

• Capacity to work calmly under pressure and meet strict deadlines.

• Build relationships with a wide range of stakeholders confidently.

• Proficient at using the Microsoft Office Suite.

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

●        Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.

●        Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

●        People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.