The Role
Provides remote administrative and operational support for a professional services firm. Responsibilities include end-to-end billing and invoicing, reconciliation, high-volume workflow coordination, team scheduling, client communications, template management, cloud-based systems administration, and process improvement. The coordinator independently manages routine decisions, prioritizes deadlines during peak tax and extension seasons, and escalates critical blockers.
Summary Generated by Built In
NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.
Responsibilities
- Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
- Support high-volume administrative workflows during peak operational periods including tax season and extension season
- Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
- Maintain, update, and distribute communication templates across the team
- Support client communications and coordinate team scheduling needs
- Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
- Proactively identify process improvements and operational bottlenecks
- Escalate only critical blockers while owning routine operational decisions independently
Requirements
- Proven experience in administrative or operations support within a professional services environment
- Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
- Ability to manage high-volume administrative workflows and prioritize competing deadlines during peak periods
- Experience supporting multi-step workflow processes with attention to detail and timely completion
- Experience maintaining and distributing communication templates across distributed teams
- Comfort working within structured systems including cloud-based tools and virtual desktop environments
- Demonstrated ability to absorb information once and execute independently without repeated instructions
- Comfortable operating in fast-paced environments where speed and ownership are expected
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Skills Required
- Experience in administrative or operations support within a professional services environment
- Expertise managing billing and invoicing processes end-to-end
- Ability to manage high-volume administrative workflows and competing deadlines
- Experience supporting multi-step workflow processes with attention to detail
- Experience maintaining and distributing communication templates across distributed teams
- Comfort using structured systems, cloud-based tools, and virtual desktop environments
- Ability to absorb information quickly and execute independently without repeated instructions
- Comfort working in fast-paced environments where speed and ownership are expected
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The Company
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
