- Provide support to ensure service tickets are logged, worked, and closed timely
- Gather quotes for work as needed, ensure vendors are paid timely in accordance with polices
- Produce and assemble materials and documents needed for meetings, training sessions and presentations.
- Transcribe and/or composes letters, memos, and reports as required
- Process department mail and distribute accordingly
- Read and understand operating statements, work accurately with numbers and recap information as needed
- Maintain communications between the store managers, area managers, leadership team, and other divisions
- Create reports and spreadsheets
- Provide updates, follow-up, and involved necessary parties to ensure critical maintenance items are corrected timely
- Supervise and coordinate events and activities as assigned
- Travel up to 15% for business requirements
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QualificationsMinimum
- Excellent phone and communication skills, good typing, and follow-up skills
- Familiarity with Kroger Systems and ability to run reports from the applications; ability to use Service Hub, Service Now, HOVS, and Business Objects for assigned duties
- Professional, dependable, possess a positive attitude, good judgment, and be able to gain the support of others to get the job done
- Customer service role model
- Self motivated, ability to organize, prioritize, plan, and meet deadlines
- Proficient in Excel, Word, and Power Point with the ability to learn new computer skills
- Ability to write reports and correspondence
Desired
- Any prior experience in supporting teams
- Any prior experience with multitasking, follow-up, and ownership responsibilities
Skills Required
- Excellent phone and communication skills
- Good typing and follow-up skills
- Familiarity with Kroger Systems and ability to run application reports
- Ability to use Service Hub, ServiceNow, HOVS, and Business Objects
- Professional, dependable, positive attitude, and good judgment
- Ability to gain the support of others to complete work
- Customer service skills
- Self-motivated and able to organize, prioritize, plan, and meet deadlines
- Proficiency in Excel, Word, and PowerPoint
- Ability to learn new computer skills
- Ability to write reports and correspondence
- Prior experience supporting teams
- Prior experience with multitasking, follow-up, and ownership responsibilities
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
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What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
