This is a remote position.
Operations Manager (Senior Leadership Role)
Permanent Work From Home | Morning Shift | PHP 100,000 – 150,000/month
About Scale-X Solutions
Scale-X Solutions is an Australian-based remote staffing and outsourcing company dedicated to helping businesses scale smarter while creating meaningful work-from-home opportunities for talented professionals. We connect high-performing virtual professionals with growing companies worldwide, delivering reliable, cost-effective, and scalable staffing solutions that drive business success.
The Opportunity
We are looking for an exceptional Operations Manager who will serve as the operational leader of Scale-X Solutions.
This is more than a traditional operations role. You will oversee client relationships, lead and develop Virtual Assistants, and guide the broader management team toward achieving company goals. As one of the key leaders within the organization, you will play a critical role in shaping the future growth, performance, and culture of Scale-X Solutions.
We are looking for someone who thrives on accountability, embraces challenges, and is passionate about building high-performing teams while delivering outstanding client experiences.
What You'll Do
- Lead the day-to-day operations of Scale-X Solutions.
- Manage and strengthen relationships with key clients and stakeholders.
- Oversee multiple Virtual Assistants and management team members to ensure optimal performance and client satisfaction.
- Drive operational excellence through effective systems, processes, and workflow improvements.
- Monitor team and client performance against KPIs, targets, and service standards.
- Coach, mentor, and develop leaders across the organization.
- Collaborate with company directors and senior leadership to execute strategic initiatives.
- Resolve operational challenges quickly and effectively.
- Identify opportunities for growth, efficiency, and scalability.
- Foster a high-performance culture focused on accountability, results, and continuous improvement.
What We're Looking For
Required Qualifications
- Minimum of 5 years of Operations Management experience within the BPO, outsourcing, or remote staffing industry.
- Strong sales background is required.
- Proven experience in both Operations Management and Account Management.
- Demonstrated success managing multiple clients and large teams.
- Strong leadership experience with the ability to inspire, motivate, and develop people.
- Highly target-driven and goal-oriented.
- Excellent communication, negotiation, and relationship-building skills.
- Strong problem-solving and decision-making abilities.
- Comfortable working in a fast-paced, high-growth environment.
- Possesses a strong ownership mentality and a commitment to doing whatever it takes to achieve company goals.
- Passionate about helping Scale-X Solutions reach new heights of growth and success.
Highly Preferred
- Experience managing remote teams.
- Experience in staffing, outsourcing, recruitment, or virtual assistant industries.
- Experience leading managers and department heads.
What's In It For You?
Compensation
- PHP 100,000 – 150,000 per month (depending on experience)
Benefits & Incentives
- Permanent Work From Home
- Australian Morning Shift
- HMO upon first year of tenure
- Uncapped Commission Structure
- Tiered Performance Bonuses
- Appliance Incentive Program
- Quarterly Hotel Staycation Incentives
- Yearly International Travel Incentives
- Ongoing Leadership Development and Training
- Opportunity to become a key leader in one of the fastest-growing outsourcing companies serving Australian businesses
If You're the Right Person...
You are a results-driven leader who doesn't wait for opportunities—you create them. You know how to lead people, build strong client relationships, drive performance, and execute at a high level. Most importantly, you're excited about helping Scale-X Solutions continue its rapid growth and becoming a major force in the outsourcing industry.
Apply today and help lead the next chapter of Scale-X Solutions.
Skills Required
- Minimum of 5 years of experience as an Operations Manager in the Outsourcing or BPO industry
- Proven experience handling multiple clients and managing virtual assistant teams
- Strong leadership and interpersonal skills
- Excellent organizational and time management skills
- Analytical mindset with strong problem-solving abilities
- Exceptional communication skills, both written and verbal
- Ability to thrive in a fast-paced and dynamic environment
What We Do
Scale-X is a leading Australian-based remote staffing and outsourcing solution built to empower businesses to scale smart and parents to thrive in sustainable work-from-home careers. They specialize in connecting top-tier virtual professionals with high-growth companies across the globe.
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