Global Workforce Management Relationship-Vice President
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The Global Workforce Management Relationship Manager (GWFM RM) plays a critical role in ensuring the accuracy, effectiveness, and continuous improvement of our global workforce forecasting and management solutions. This role requires a blend of analytical skills, communication prowess, and a strong collaborative spirit.
Key Responsibilities:
- Data Validation and Analysis:
- Evaluate and validate analyses from key partners, including AIM and Data Science teams, ensuring the accuracy of key performance indicators (KPIs).
- Critically assess forecasting methodologies and identify areas for improvement.
- Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics.
- Define clear drivers for forecasting models and ensure their proper integration.
- Client Communication and Relationship Management:
- Effectively communicate forecasting methodologies and results to clients, building trust and confidence in the value proposition.
- Tailor communication to different audiences, from operational teams to executive leadership.
- Proactively address client questions and concerns, providing clear and concise explanations.
- Build strong relationships with clients, acting as a trusted advisor and consultant.
- Presentation and Reporting:
- Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations.
- Deliver compelling presentations that inspire confidence and drive decision-making.
- Incorporate constructive feedback to continuously improve presentation quality and effectiveness.
- Cross-Functional Collaboration:
- Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes.
- Facilitate effective communication and collaboration across different functional areas.
- Drive consensus and alignment on key initiatives and projects.
- Innovation and Continuous Improvement:
- Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency.
- Explore new and innovative approaches to workforce management, driving continuous improvement.
- Stay abreast of industry best practices and emerging trends.
- Professional Development:
- Actively seek and incorporate feedback to enhance skills and expertise.
- Demonstrate a commitment to continuous learning and professional growth.
- Adapt to evolving business needs and embrace new challenges.
Key Performance Indicators:
- Forecast accuracy
- Client satisfaction
- Stakeholder engagement
- Adoption of advanced technologies
- Continuous improvement initiatives
Required Skills and Experience:
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Proven ability to build and maintain strong relationships
- Experience with workforce management principles and practices
- Proficiency in data analysis and reporting tools
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Jacksonville Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$93,440.00 - $140,160.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Aug 18, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Proven ability to build and maintain strong relationships
- Experience with workforce management principles and practices
- Proficiency in data analysis and reporting tools
- Experience evaluating and validating forecasting methodologies and models
- Experience partnering with analytics and data science teams
- Experience creating executive-level presentations and reports
- Bachelor's degree or equivalent experience
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
