Operational Support Engineer

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly. 

Some of the benefits you'll get working at Assurant include: 

• A cultural day off to celebrate what’s important to you 

• International and Local mentoring programs 

• Discounted Employee Share Purchase Program 

• Diversity panels and employee resource groups 

• 6 weeks company paid parental leave including superannuation contributions while on unpaid leave 

• Development programs and support for higher education 

• Novated vehicle leasing 

• Volunteering leave to give back to the communities we serve 

What’s the role about? 

We’re seeking a detail-driven Network Support Engineer to oversee technical support across systems integrations, logistics interfaces, and device management flows. This role requires hands-on troubleshooting, efficient coordination with various teams, and the ability to diagnose and resolve complex errors across enterprise platforms. 

Key Responsibilities 

• Systems Support & Troubleshooting 

• Investigate and resolve interface errors and data inconsistencies between operational systems. 

• Address API and Oracle-related issues, including receiving failures, item searches, and device tracking. 

• Identify and resolve transaction errors, functional testing gaps, and failed item receipts. 

• Logistics & Dispatch Coordination 

• Support warehouse and dispatch teams with incorrect LPN content, sold/swapped devices, and pick slip issues. 

• Resolve issues related to order release, item reservation, and bin placement for repair and return workflows. 

• Assist with receiving team challenges such as missing content or faulty transaction flows. 

• Returns & RMA Management 

• Handle returns processing across various programs, including correct IMEI identification and misrouted items. 

• Assist in managing inventory movement back into stock and resolving mismatches during RMA processing. 

• Data & Integration Maintenance 

• Perform data fixes and clean-up tasks to maintain program integrity and accurate device assignment. 

• Maintain printer integrations, troubleshoot web service calls, and assist in functional test completion. 

• Support system updates including flag configurations and form enhancements for manual workflows. 

• Cross-Team Collaboration 

• Coordinate with reverse logistics, repair, and receiving teams to resolve testing and interface issues. 

• Assist customer service in identifying return lines and reporting interface discrepancies. 

• Contribute to ongoing system improvements and integration refinements based on operational feedback. 

Does this sound like you? 

• Experience supporting enterprise applications (e.g., Oracle, Omnicore, API environments). 

• Strong diagnostic skills across device handling, logistics flows, and transactional systems. 

• Excellent communication and team coordination across technical and non-technical departments. 

• Familiarity with complex return programs and serialized device processing. 

• Ability to execute data fixes, create management insights (MI), and adapt to evolving systems.