Job Description:
As an operational Scrum Master you will help the team plan and structure their days, while defining and monitoring key KPI:s to ensure timely deliveries. You will monitor both more classical development projects but will also be helping the team with ITSM prioritization and escalations. Using the agile framework you will manage standups, retros and other similar ceremonies to help improve current ways of working and improve team output.
Key Responsibilities:Support and Planning: Assist Service Desk (SD) technicians in structuring and planning their daily tasks and priorities.
Improvement Initiatives: Drive improvement activities for increased delivery in collaboration with the area manager and team.
Escalation Management: Handle escalations effectively.
Team Relationships: Manage and maintain relationships with other teams.
IT Service Management (ITSM):
KPI Management: Create, follow up, and analyze ITSM KPIs, and propose necessary actions.
Dashboard Monitoring: Monitor incident and request dashboards and ensure timely deliveries.
Issue Analysis: Analyze complex issues to assist the team with workflow improvements.
Agile Practices:
Agile Ceremonies: Manage daily stand-ups, retrospectives, and other agile ceremonies.
Sprint Follow-up: Track and follow up on sprint deliveries.
PI Planning: Support Program Increment (PI) planning with capacity planning.
Agile Coaching: Coach the team on agile delivery practices.
Agile KPIs: Create, follow up, and analyze agile delivery KPIs, and propose actions.
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 5 years of experience in IT service management
Skills:
Excellent communication and interpersonal skills.
Proficiency in ITSM tools and software.
Knowledge of agile methodologies and practices.
Problem-Solving: Ability to think critically and solve complex issues efficiently.
Adaptability: Flexibility to adapt to changing priorities and work environments.
Empathy: Understanding and addressing the needs and concerns of team members and stakeholders.
Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.
Collaboration: Strong ability to work collaboratively with cross-functional teams.
Decision-Making: Making informed decisions promptly and effectively.
Knowledge in Power BI or similar reporting tool is desirable
About Verisure
Verisure is a global
leading provider of professionally monitored security solutions. We are an international company with a start-up mindset, fast, agile, and lean, high-performance and value driven. We protect million of customers in 17 countries. Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire, and flood - and we save lives.
Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. We are now supporting the business’ next phase of growth with a robust business plan for value creation. Verisure’s success depends on its people, and we invest in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.
Top Skills
What We Do
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 5.5 million customers in 17 countries across Europe and Latin America, with a team of more than 28,000 colleagues.
Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few!
Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry!
GROWTH
Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally.
- Strong and visionary Management Team and a robust business plan for value creation.
- We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven
INNOVATION
- We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions.
- Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions.
- Develop exclusive hardware and software features.
- Research & Development centers in Madrid and Malmö.
- +600 R&D and IT experts… and growing!
PEOPLE
Our successful growth is dependent on our talent pipeline. Our People are our business! We are:
- Passionate in everything we do
- Committed to making a difference
- Always Innovating
- Winning as a Team
- With Trust & Responsibility
