MeDirect is a Maltese digital bank, founded in 2004, with over 180,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.
We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation.
Role Overview
Join MeDirect's Operational Risk team and play a key role in shaping the future of risk management within a fast-growing, digital-first bank. This is an exciting opportunity for an ambitious risk professional to work at the forefront of operational risk, operational resilience, DORA, AI governance, and emerging technologies, helping to strengthen and evolve the Bank's risk framework while partnering with stakeholders across the business.
As part of a dynamic and forward-thinking environment, you will have the opportunity to influence strategic initiatives, drive continuous improvement, and leverage automation, data analytics, and AI-powered solutions to enhance risk management practices. If you are passionate about innovation, enjoy solving complex challenges, and want to make a tangible impact in a modern banking environment, we'd love to hear from you.
The selected candidate should be willing to relocate to the specified job location.
Key Responsibilities
- Lead and facilitate Risk & Control Self-Assessments (RCSAs) across business functions
- Maintain and operate the incident management framework
- Investigate operational risk events and ICT-related incidents, ensuring robust root cause analysis and lessons learned reviews
- Monitor and challenge the timely implementation of remediation and control improvement actions.
- Support the ongoing development of the Bank's DORA framework, including ICT risk, incident management, resilience testing and third-party risk oversight
- Contribute to the Bank's AI governance framework and support compliance with AI-related regulatory requirements
- Identify opportunities to leverage automation, data analytics and AI-enabled agents to enhance risk monitoring, reporting and control effectiveness
- Develop and maintain risk reporting, key risk indicators and management information for senior management and governance forums
- Partner closely with stakeholders across all business, technology and support functions to promote a strong risk culture and effective risk management practices
Requirements & Qualifications
- Proven experience in Operational Risk or a related discipline within financial services
- Strong knowledge of Operational Risk Management, RCSAs, incident management, root cause analysis and control testing
- Good understanding of DORA, ICT risk management and operational resilience requirements
- Exposure to AI governance, AI risk management or emerging technology risks is a definitive advantage
- Strong analytical, communication and problem-solving skills
- Excellent stakeholder management skills with the ability to influence and collaborate effectively across all levels of the organisation
- Demonstrated interest in innovation, automation and the use of technology to improve risk management outcomes. A fintech background is advantageous
- Relevant degree and/or professional risk, audit, technology or resilience qualifications would be considered an asset
Skills Required
- Proven experience in operational risk or a related discipline within financial services
- Strong knowledge of operational risk management, RCSAs, incident management, root cause analysis, and control testing
- Understanding of DORA, ICT risk management, and operational resilience requirements
- Strong analytical, communication, and problem-solving skills
- Excellent stakeholder management and collaboration skills
- Interest in innovation, automation, and technology-enabled risk management
- Exposure to AI governance, AI risk management, or emerging technology risks
- Fintech background
- Relevant degree or professional risk, audit, technology, or resilience qualifications
What We Do
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending. As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients. We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience. As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in. With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta. We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey. Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
