About HUB24
At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you’ll enjoy working here
We create an environment where you can do your best work and see the impact of it.
- Work with smart, collaborative people who get things done.
- Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
- Grow your career your way, with support to learn, stretch and explore new opportunities.
We also offer benefits to support you inside and outside of work:
- Genuinely flexible and hybrid ways of working.
- Employee Share Scheme.
- Additional leave and wellbeing support.
- Enhanced parental leave and support through different life stages.
- Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We’re looking for an Operational Risk Manager, Line 1 to join HUB24’s Operations team and play a key role in strengthening our operational risk, resilience, assurance and governance practices. This role will support the day-to-day coordination of risk activities across Operations, including risk assessments, reporting, evidence coordination, issue tracking and operational readiness oversight. It’s a great opportunity for someone who enjoys partnering with stakeholders, challenging assumptions constructively and turning risk insights into practical business improvements.
What you’ll be doing
- Support the maintenance of the Operations Risk Framework, including coordinating risk assessments, maintaining the Operations Risk Register, producing risk reporting, tracking KRIs and supporting governance forums.
- Provide Line 1 risk oversight for Operational Readiness activities, including reviewing material readiness assessments, challenging residual risk positions and escalating unresolved risks where required.
- Support operational resilience activities, including BCP, DRP, scenario testing, critical operations, dependency artefacts, CPS 230 material service provider evidence and trustee reporting inputs.
- Coordinate operational activities for GS 007 and other assurance reviews, including supporting control owners with documentation, evidence standards, walkthroughs and testing.
- Track audit findings, management actions and remediation items through to closure, ensuring strong follow-through and accountability.
- Support the mapping of risks, controls, regulatory obligations, contractual obligations and trustee requirements, while helping maintain traceability between incidents, controls, assurance findings and remediation initiatives.
- Analyse incidents, audit findings and recurring risk themes to identify opportunities for process improvement, automation, technology uplift and broader operational improvement.
- Partner with internal stakeholders across Operations Leadership, Technology, Product, Risk and Compliance, Internal Audit, Project Delivery and the COO Office.
What you bring
You don’t need to tick every box, but experience in the below will set you up for success.
Experience & Skills
- 5+ years’ experience in Operational Risk, Controls Assurance or Business Risk, ideally gained within financial services.
- Experience supporting risk frameworks, control environments, incident management, assurance reviews and governance reporting.
- Strong stakeholder engagement and written communication skills, with the ability to support governance forums, action tracking and evidence coordination.
- Confidence to challenge assumptions and residual risk positions in a constructive, business-focused way.
- Strong analytical skills, attention to detail and sound judgement when assessing controls, obligations, client outcomes and resilience impacts.
- A practical, outcomes-focused approach, with the ability to translate risk themes into meaningful business actions and improvement opportunities.
- A collaborative and accountable working style, with the discipline to track remediation actions through to closure.
- Exposure to CPS 230 and operational resilience.
- GS 007 or ASAE 3402 experience.
- BCP or DRP knowledge.
- Experience using Protecht or a similar GRC platform.
- Wealth, platform or superannuation industry experience.
Our process
We aim to keep the process simple and respectful of your time:
- You’ll receive an acknowledgement after applying.
- Our Talent team will review your application and keep you updated.
- If shortlisted, we’ll connect to learn more about you.
- Interviews may be virtual or in person.
- You’ll receive an outcome and feedback.
If you need any adjustments, please let us know - we’re here to support you.
Our commitment
We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.
Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
Skills Required
- 5+ years' experience in Operational Risk, Controls Assurance or Business Risk
- Experience supporting risk frameworks, control environments, incident management, assurance reviews and governance reporting
- Strong stakeholder engagement and written communication skills
- Confidence to challenge assumptions and residual risk positions constructively
- Strong analytical skills, attention to detail and sound judgement assessing controls and resilience impacts
- Practical, outcomes-focused approach translating risk themes into business actions
- Collaborative and accountable working style with discipline to track remediation to closure
- Exposure to CPS 230 and operational resilience
- GS 007 or ASAE 3402 experience
- BCP or DRP knowledge
- Experience using Protecht or a similar GRC platform
- Wealth, platform or superannuation industry experience
What We Do
HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the delivery of accessible financial advice, and empower better financial futures for more Australians. Our solutions include Australia’s best platform HUB24, leading SMSF software Class, and myprosperity’s innovative client portal technology. Recognised by advisers and the industry as Australia’s best platform, HUB24 leverages data and technology to deliver choice, flexibility, efficiencies and value for advisers and their clients. We’re committed to continued investment in innovation that delivers, making the complex simple and enabling advisers to empower better financial futures for more Australians. As a leading provider of SMSF software, Class, together with NowInfinity, delivers trust accounting, portfolio management, legal documentation and corporate compliance solutions that transform the way finance professionals do business. We champion automation, simplicity and connectively to drive business profitability and enhanced client experience. myprosperity is a leading provider of client portals for accountants and financial advisers, enabling streamlined service delivery and increased productivity for their business and enhanced customer experience for their clients. We make it easier for Australians to share, communicate and collaborate with their financial professional across all aspects of their financial lives.
