Operational Risk Data Analyst

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

As part of the Group Risk team department (30 people spread across 7 regions and a central team of 15 people managing operational, financial and cyber risks) in a fast-changing environment, you will report to the Group Head of Operational Risk based in France in providing support on the following tasks:

The ROLE

As an Operational Risk Data Analyst, you will transform risk data into meaningful insights, develop impactful reporting solutions, and support decision-making at Group and regional levels. You will work closely with risk managers around the world, helping to monitor operational risks, improve data quality and enhance risk management practices across the organization.

Key mission & responsibilities

Dashboarding and Risk Reporting

• Develop, maintain and enhance intuitive dashboards using Power BI (application used by more than 30 Risk Managers to monitor and update local controls and risk assessments), with reports developed and extracted from the eFront database, our GRC tool.
• Produce monthly, quarterly and ad hoc operational risk reports.
• Prepare reporting for the Coface Group Risk Committee, including materials, executive summaries, trend analyses and key indicators.
• Contribute to presentations and meeting minutes.
• Participate in UAT phases and provide business support for eFront, the tool used by all Risk Managers.
• Perform upstream reviews and challenge data quality where necessary to ensure complete, accurate and meaningful committee materials.

Operational Incidents Analysis and Monitoring (Group and Regional Levels)

• Assess reported incidents, including root causes, financial and operational impacts, severity and recurrence.
• Ensure the quality, consistency and completeness of incident data.
• Monitor corrective and preventive action plans.
• Identify trends, correlations, concentrations, root causes and emerging risk patterns.

KRI and Risk Appetite Monitoring

• Design, maintain and monitor Key Risk Indicators (KRIs) and Key Control Indicators (KCIs).
• Update existing Risk Appetite Indicators on a quarterly basis.
• Maintain and update the Risk Appetite Framework and Risk Appetite Statement.

Continuous Improvement

• Identify opportunities to improve risk measurement, reporting and data governance.
• Contribute to risk analytics transformation initiatives, including the responsible use of AI and advanced analytics.

Your profile

• Specialized Master's degree in ERP, Project Management, Computer Science or a related field.
• Advanced proficiency in Power BI, including modeling, visualization and automation.
• At least 5 years of experience in the financial sector, ideally within reporting, analytics, risk management or other control functions.
• Knowledge of GRC tools (eFront or similar).
• Ability to propose tailored and scalable solutions while meeting deadlines and delivering high-quality outputs.
• Ability to understand reporting structures and translate business requirements into analytical solutions.
• Fluent English.
• Good command of Polish
• You are rigorous, organized and motivated, with a strong analytical mindset. Experience working with cross-functional and international stakeholders will be a valuable asset in this role.

Why this role?

This is an opportunity to work in a truly international environment, collaborate with risk professionals across the globe, and contribute directly to Group-level risk governance and decision-making. If you enjoy turning complex data into actionable insights and want your work to have visible business impact, we would love to hear from you.

Join Coface and help shape the future of risk analytics.

What we offer:

• Stable employment – permanent contract with a global insurance leader active in 50+ countries
• Hybrid flexibility – work in a model that fits your life
• Prime office location – modern workspace in Warsaw with excellent connectivity
• Language development – free access to Speexx (6 languages, including live sessions)
• International career opportunities – grow within a global structure and take part in cross-border initiatives
• Private healthcare & benefits – medical care, Multisport, life insurance (also for your family)
• Wellbeing & learning – access to the Multilife platform
• Additional perks – childcare support, holiday bonuses, referral program
• People-first culture – team events, CSR initiatives, and volunteering opportunities