Operational Resilience Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life and our peers operate in a complex risk environment, with increasing threats posed to our critical operations from events like control failures, third-party disruptions, infrastructure outages, technology failures, cyber incidents, geopolitical incidents, pandemics, and natural disasters. A robust and concerted approach to operational resilience can enhance Sun Life’s ability to withstand, adapt to, and recover from these events while continuing to deliver our critical operations. This is key to protecting our clients and ensuring our services are available, when needed, through disruption. 

The Operational Resilience Manager will work alongside the Director, Operational Resilience and AVP, Operational Resilience to lead the effective delivery of the anticipated multi-year effort for Sun Life to enhance its Operational Resilience and gain compliance with OSFI’s E-21 Guideline. This revised Guideline will provide significantly new requirements addressing the transition from traditional Business Continuity & Disaster Recovery approaches to those of Operational Resilience. Further, this role will be pivotal in establishing the longer-term business as usual processes for Operational Resilience to manage compliance requirements, standards and processes for Sun Life moving forward. OSFI E-21 is mandatory regulatory guideline. The guideline will have a defined (and typically aggressive) timeline for Sun Life’s compliance. It was published on August 22/24 with a phased approach to compliance over a 3-year period.

This role requires a high degree of planning & organization skills as there are a multitude of workstreams to be delivered on across the Business, Corporate Risk & Compliance functions, information technology, and external partners. The scope of this role is Global in nature, and will report to the new Director, Operational Resilience.

What will you do?

• Participate in the establishment of standards & practices related to delivering compliance to the key/required elements of E-21 Guideline

• Participate in & lead activities associated to developing a repeatable foundation for the mapping of critical operations end-to-end, inclusive of the following programs/disciplines:

  • Technology

  • People

  • Premises

  • Data

  • Third Parties

  • Processes (BCP, DR plans, containment playbooks, process documentation – SOPs, operational design, internal controls (RCAs), etc.

• Management/coordination of delivery on key workstreams within the Operational Resilience program to ensure critical operations are effectively & consistently identified

• Participation in the development of tracking mechanisms with respect to resilience assessment, gaps, and remediation plans

• Identification and management of Risk identification across the operational resilience assets/resources

• ​Participate in the establishment of a high-performance center of excellence capable of delivering initially on the Program requirements, subsequently structuring it for ongoing support and efficiency

• ​As this complex multi-year program considers business-as-usual operations, this role will be critical to assist the transition across the various programs/disciplines (Technology, People, Premises, Data, Third Parties, Processes) that represents the appropriate timing for transition.

What to you need to succeed?

• University degree and professional designation with over 7 years of experience or an equivalent combination of education and experience

• Operational resilience planning or business continuity planning

• Must have excellent knowledge of Microsoft Office and SharePoint including SharePoint administration

• Ability to effectively engage with executives and senior leaders globally

Assets:

• Lean design / process mapping skills

• Effective presentation, communication, negotiation, and conflict management skills

• Strong relationship management skills and a proven ability to gain and maintain credibility with key stakeholders

• Skilled at working collaboratively in a team environment

What's in it for you?

• Time off giving you the flexibility to focus on the moments that matter including 20 vacation days per year

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making

• contributions.

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible hybrid work model

• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives 

• A friendly, collaborative, and inclusive culture 

• We’re honoured to be recognized as a 2024 Best Workplace in Canada by Great Place to Work® Canada

• Sun Life ranked one of the 2023 Global 100 Most Sustainable Corporations in the World on the Corporate Knights’ 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Risk Management

Posting End Date:

24/10/2024