Join us as an Operational Resilience Manager, Culture & Training
- In this newly created specialist role, you’ll be providing the knowledge, skills and support required to embed Operational Resilience across NatWest Group, driving a positive Operational Resilience culture, and designing and delivering Group and specialist training
- We’ll rely on your subject matter expertise on delivering cultural change, designing training and embedding regulatory change to drive positive outcomes across NWG. You will utilise knowledge of UK operational resilience concepts and principles, and how they influence the design of business services and their supporting resources to ensure the stability of our operations
- Gain valuable exposure and hone your expertise as you advance your career in this challenging role
As an Operational Resilience Manager, you’ll be partnering with stakeholders across the Group to support embedding Operational Resilience principles into our culture and support our colleagues ongoing learning through designing and delivering training.
You’ll leverage your experience as a people and change specialist to influence and deliver key messages across a range teams across NWG, at all levels of seniority, that promote positive behaviours to support our operational resilience strategy.
You’ll also be:
- Working with stakeholders to provide guidance on how to further embed operational resilience practices set out by the UK regulators in BAU processes.
- Collaborating with your team to provide insights into best practice and using analysis, experience, and judgement to support ongoing maturing of the Group approach to operational resilience
- Acting as a trusted adviser to establish strong relationships with business and functional leads
- Supporting the development and delivery of Group-wide and bespoke training to support an ongoing increase in knowledge at all levels
We’re looking for someone with excellent management skills and experience, and the ability to motivate others while managing conflicting priorities. You'll have strong influencing, communication and collaboration skills, and the ability to operate effectively at all levels.
You’ll also have a good understanding of financial services, and experience in regulatory change, including operational resilience.
In addition to this, you’ll demonstrate:
- The ability to develop a newly created role, delivering key activities across NWG
- Good knowledge of delivering cultural change in large organisations, particularly in financial services
- Knowledge of key technology services, service delivery and management disciplines, and delivering against UK operational resilience regulatory requirements PRA/FCA
- Experience of designing and delivering technical regulatory training to a wide range of audiences
- Experience of identifying where strategic activities should be focused to deliver the greatest impact across a large and diverse organisation
Hours
35Job Posting Closing Date:
20/10/2025Ways of Working:Remote FirstTop Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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