EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.
Role Title: Operational Resilience Consultant
BU/Segment: IGM
Location: London, United Kingdom (Flexible hybrid working)
Employment Type: Permanent
Summary of the role:
Seeking an experienced Operational Resilience Consultant to support the design, implementation, and enhancement of Operational Resilience programmes for clients across the UK Financial Services sector. The successful candidate will have hands-on experience delivering FCA/PRA Operational Resilience requirements and will work closely with client stakeholders to establish compliant, sustainable, and practical resilience frameworks.
The role requires expertise in identifying Important Business Services (IBS), defining impact tolerances, mapping end-to-end dependencies, facilitating scenario testing, and embedding operational resilience into business processes. The consultant will engage with senior client stakeholders, deliver regulatory change initiatives, and provide strategic and operational guidance across multiple client engagements.
As part of your duties, you will be responsible for:
Lead the delivery and implementation of FCA/PRA Operational Resilience programmes across Banking, Insurance, and other Financial Services clients.
Facilitate the identification and assessment of Important Business Services (IBS), impact tolerances, critical resources, and end-to-end service mapping.
Design and implement Operational Resilience frameworks aligned to FCA/PRA SS1/21, industry best practices, and client operating models.
Conduct operational resilience maturity assessments and develop remediation roadmaps to address regulatory and operational gaps.
Plan and facilitate scenario testing exercises, simulation workshops, and lessons learned reviews to validate resilience capabilities.
Support clients in embedding Operational Resilience into governance, risk management, change management, third-party risk, and business operations.
Develop governance frameworks, policies, standards, operating procedures, MI dashboards, and executive reporting for senior leadership and Board-level committees.
Collaborate with business, technology, cyber security, operational risk, business continuity, and third-party management teams to strengthen enterprise resilience.
Support regulatory reviews, internal audits, client assurance activities, and responses to FCA/PRA regulatory requests.
Manage BAU Operational Resilience activities, including:
Annual reviews of Important Business Services and Impact Tolerances
Maintaining service mapping and critical dependency documentation
Tracking resilience vulnerabilities, incidents, near misses, and remediation actions
Coordinating annual scenario testing and resilience exercise schedules
Delivering stakeholder training and awareness sessions
Monitoring compliance with Operational Resilience governance requirements
Mentor junior consultants and promote Operational Resilience best practices across project teams.
Qualifications and experience we consider to be essential for the role:
8–10 years of experience delivering Operational Resilience, Business Continuity, Operational Risk, Enterprise Risk, or related consulting engagements within Financial Services.
Strong understanding of insurance value chain and how Operational Resilience is embedded is higly desired.
Demonstrable experience implementing FCA/PRA Operational Resilience requirements for UK-regulated firms.
Strong understanding of FCA/PRA Operational Resilience regulations, including Important Business Services, Impact Tolerances, Service Mapping, and Scenario Testing.
Experience delivering Operational Resilience programmes across client organisations.
Good knowledge of Business Continuity Planning (BCP), Disaster Recovery (DR), Third-Party Risk Management, and Operational Risk frameworks.
Skills and Personal attributes we would like to have:
Familiarity with Digital Operational Resilience Act (DORA) and its relationship to UK Operational Resilience requirements is desirable.
Experience supporting regulatory inspections, internal audits, and assurance reviews.
Excellent stakeholder management skills with the ability to influence senior executives and facilitate workshops.
Strong analytical, problem-solving, presentation, and communication skills.
Experience developing governance documentation, policies, procedures, operating models, and executive reporting.
Ability to manage multiple client engagements simultaneously while delivering high-quality outcomes.
As part of a leading global Data and AI company, you can look forward to:
A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
Skills Required
- 8-10 years of experience delivering Operational Resilience, Business Continuity, Operational Risk, Enterprise Risk, or related consulting engagements within Financial Services.
- Demonstrable experience implementing FCA/PRA Operational Resilience requirements for UK-regulated firms.
- Strong understanding of FCA/PRA Operational Resilience regulations, including Important Business Services, Impact Tolerances, Service Mapping, and Scenario Testing.
- Experience delivering Operational Resilience programmes across client organisations, including design, implementation, and remediation roadmaps.
- Good knowledge of Business Continuity Planning (BCP), Disaster Recovery (DR), Third-Party Risk Management, and Operational Risk frameworks.
- Eligibility to work in the United Kingdom.
- Strong stakeholder management, workshop facilitation, presentation, and communication skills.
- Experience developing governance documentation, policies, procedures, operating models, MI dashboards, and executive reporting.
- Familiarity with the Digital Operational Resilience Act (DORA) and its relationship to UK Operational Resilience requirements.
- Experience supporting regulatory inspections, internal audits, assurance reviews, and responses to regulator requests.
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
