Operational Excellence Intern

Posted Yesterday
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Lawrence, PA, USA
In-Office
Internship
Information Technology
The Role
Supports operational excellence initiatives through root cause analysis, employee interviews, job shadowing, knowledge capture, bottleneck identification, compliance review, and documentation digitization. Presents findings and recommendations to management and completes an assigned improvement project with mentor guidance. The role is on-site and provides training across business areas.
Summary Generated by Built In

INTERNSHIP DETAILS & RESPONSIBILITIES:

  • Understand and apply problem solving, root cause analysis, and solution validation.
  • Assist in developing knowledge capture systems.
  • Conduct employee interviews and job-shadowing activities.  
  • Capture critical institutional knowledge. 
  • Identify operational bottlenecks and improvement opportunities.  
  • Understand auditing and compliance aspects of tasks. 
  • Present findings and recommendations to management. 
  • Review, update, and digitize documentation. 
  • Create and deliver presentations summarizing what was learned, how it was applied, and any results.
  • The Intern will be assigned a Coach and Mentor to guide them through their experience.
  • The Intern will be assigned a project which will be presented to Black Box Management at the conclusion of the Internship.
  • Documentation review, update, and digitization. 
  • Additional duties as assigned 

TRAINING OVERVIEW:

  • Opportunities to learn about different areas of the business.
  • On-the-Job training with assignments guided by an individual Mentor/supervisor.
  • Individual and group projects
  •  Roundtables with leadership.
  • Present outs to TPS Leadership and stakeholders

QUALIFICATIONS:

  • Undergraduate (Rising Senior) or Graduate in one of the following majors: Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, Organizational Leadership, or similar course of study
  • Strong computer skills including Word, Excel, SharePoint, OneDrive, etc. 
  • Excellent verbal & written communication skills and sound interpersonal skills
  • Critical thinking and problem-solving skills
  • Knowledge of IT infrastructure products and applications a plus

SCHEDULE:

  • Monday through Friday with flexibility, not to exceed 40 hours/week
  • Location: This position will be on-site in Lawrence; PA. Intern will need reliable transportation. 

#LI-SS1

Skills Required

  • Undergraduate rising senior or graduate student majoring in Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, Organizational Leadership, or a related field
  • Strong computer skills, including Microsoft Word, Excel, SharePoint, and OneDrive
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Critical thinking and problem-solving skills
  • Knowledge of IT infrastructure products and applications
  • Reliable transportation for on-site work in Lawrence, Pennsylvania

Black Box Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.

  • Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
  • Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
  • Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.

Black Box Insights

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The Company
HQ: Plano, TX
5,000 Employees

What We Do

Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.

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