The Role
Leads operational excellence and continuous improvement across the organization by driving Six Sigma culture, overseeing practitioners and project managers, tracking process-improvement goals, launching strategic initiatives, and partnering with senior leaders. The role requires extensive Six Sigma and change-management experience, leadership of teams, stakeholder management, communication skills, and exposure to emerging technologies such as automation, machine learning, NLP, and AI.
Summary Generated by Built In
Requisition Number: 2392786
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
NOTICE: Other duties and responsibilities, not specifically described, may be defined or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Drive Six Sigma quality culture in the organization
- Lead and oversees work performed by a team of Six Sigma practitioners & project managers in aligned span
- Tracks and ensures that process improvement goals in aligned span are met and relevant initiatives are launched to support attainment of critical business objectives
- Leads functional or segment teams or projects
- Frontlines and collaborates well with leaders and with Stateside business partners
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Bachelor's Degree in any discipline
- 10+ years of extensive work experience in Six Sigma and CI projects, 12+ years total work experience
- 3+ years of leadership - people management experience
- Experience in projects involving emerging technologies (automation, Machine Learning, Natural Language Processing, Artificial Intellgience, etc.)
- Experience solving major project or customer issues
- Extensive experience in working with stakeholders across leadership levels
- Demonstrated experience in change management
- Demonstrated excellent communication & presentation skills
Preferred Qualifications:
- Six Sigma Black Belt or Master Black Belt certification from a recognized certification body or previous organization
- Project Management certification / Master's of Business Administration
- Knowledge of Lean Six Sigma
- Knowledge of project management
- Knowledge of design thinking
- Exposure to a US Healthcare account in previous role or organization
- Demonstrated ability to clearly describe the way they approach aligning their team including shared goals, team building and more
- Demonstrated ability to network within their team, department, organization, industry and community
- Demonstrated ability to advocate with senior leaders for change or for a new idea
- Demonstrated ability to highlight the possibilities that exist, while acknowleding difficulties will exist when deciding
- Demonstrated ability to seek to understand the 'why' behind decisions, provides examples of when they have done so and how they translated this to the team
- Demonstrated ability to help the team learn from mistakes and errors, rarely repeating any
- Proven to be an active coach to their teams and routinely provides performance and development feedback
- Proven ability to support the team to come up with new and better ways to do work, solve problems or meet stakeholders and customers needs
- Proven ability to provide the team with guidance about what is expected, as well as a common starting point for shared work
- Proven ability to make decisions that yield productive or positive outcomes most of the time
NOTICE: Other duties and responsibilities, not specifically described, may be defined or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in any discipline
- 10+ years of experience in Six Sigma and continuous improvement projects
- 12+ years of total work experience
- 3+ years of leadership and people-management experience
- Experience with projects involving automation, machine learning, natural language processing, artificial intelligence, or other emerging technologies
- Experience solving major project or customer issues
- Extensive experience working with stakeholders across leadership levels
- Demonstrated change-management experience
- Excellent communication and presentation skills
- Six Sigma Black Belt or Master Black Belt certification
- Project Management certification or Master of Business Administration
- Knowledge of Lean Six Sigma
- Knowledge of project management
- Knowledge of design thinking
- Exposure to a US healthcare account
- Ability to align teams around shared goals, build teams, and advocate for change with senior leaders
- Coaching experience, including providing performance and development feedback
- Ability to improve processes, solve problems, and support stakeholder and customer needs
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
