Operational Account Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. 

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey! 

Your Mission 

As Operational Account Manager - Enterprise you will be leading and accountable for all the operational related aspects to portfolio of large and medium size merchants. Through constant customer engagement, products, and services enablement, managing multiple tasks and project management, onboarding of new entities and supporting the expansion of existing and future merchant businesses. The Operational Account Manager will act as the primary lead and main operational focal point between Nuvei valuated merchants and cross internal functions to deliver efficient, high, and quality service to our strategic clients. 

Responsibilities

• Accountable for own portfolio of large and medium size merchants. 

• Maintain highest standard of quality and quantity of responses on all merchants’ operation related topics and aspects. 

• Collaborating closely with multiple Nuvei departments with objective to ensure smooth and efficient delivery: coordinate operations in domains such as technology, risk, and finance. 

• Responsible for expanding existing merchants’ activities into new territories, new products, and services. 

• Work as an integral part of a high performing Account Operations team to deliver new opportunities and growth. 

• Ability to manage projects and tasks for accurate delivery and deliver high quality customer service. 

• Scope, create, plan, track and manage tasks against the plan. 

• Successfully provides internal and external communication at all levels including management. 

• B.A in a relevant field. 
• Minimum 3 years of experience in a business support /operational management/account management role in financial services, payment card services 

• Excellent communication skills and customer focus. 

• Online payments background. 

• Technical knowledge of the payment ecosystem is highly preferred. 

• Problem solving, investigative and multi-tasking skills with highest attention to detail. 

• Comfortable liaising with customers. 

• Previous experience with CRM is mandatory. Salesforce specific background is an advantage. 

• Ability to adapt to a regularly changing environment. 

• Ability to work in flexible hours to accommodate a global workforce. 

• Work in flexible hours to accommodate a global workforce. 

• Ability to work well under pressure. 

• Excellent organization skills and ability to meet deadlines. 

• Self-motivated, independent, pro-active and team player. 

• Innovative, energetic, and enthusiastic. 

• Excellent written and verbal English. 

**Please upload your CV in English**

Nuvei offers a wide variety of benefits, which include: 

• Medical insurance
• Paid Vacation Time, Paid Sick Time. 
• Hybrid working environment.  

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.