Operation Systems - Full Stack Developer

English follows Japanese:

職務目的：Job Purpose

• 商品開発・導入プログラム／プロジェクトにおいて、IT Leadはエンドツーエンドの責任者として全体を統括します。
• AIG Japanにおける将来の商品開発の姿を構築するうえでの主要なステークホルダーとして、ビジネス成長を支える重要な役割を担います。

職責Job Responsibilities

• IT実行計画を推進することにより、ビジネス戦略の実現を支援します。

• ビジネスチームと密接に連携し、ニーズや優先順位を把握した上で、AIG社内ITチームおよび外部ベンダーリソースと協働し、技術的なデリバリープランを策定します。
• ビジネスおよびITの目標に整合した技術ソリューションのリードおよびデリバリーを担当します。
• プロジェクトが納期・予算・品質基準を満たして完遂されるよう確実に管理します。
• 社内外のリソースで構成されるデリバリーチームをマネジメントします。
• ベンダーの成果物をレビューし、目的適合性および品質の観点から承認します。
• 商品開発管理チームを統括するピープルマネージャー（管理職）としての役割も担います。

主要な関係先　Key Relationships

Internal Interactions
(Within the Organization)

• 商品開発、営業、オペレーション、保険金サービスなどの関連ビジネス部門のリーダー、ローカルおよびグローバルのITリーダー

External Interactions
(Outside the Organization)

• SI導入パートナー
•  代理店コミュニティ

必要とされるスキル・経験　　Required Skills and Experiences

Educational Qualification

• 理学士号 – コンピュータサイエンスまたは関連分野

Specific Qualifications

• 日本語：ネイティブレベルまたはビジネスレベル
• 英語：ビジネスレベル

Total Experience

• 保険業界での8年以上の経験（特に損害保険市場）
•  プロジェクト管理およびデリバリー業務における10年以上の経験
•  情報技術分野での6年以上の経験（特に新製品の開発および／または既存製品の機能強化）
•  3名以上の従業員を擁するチームでの人事管理経験3年以上
•  成長志向を持ち、従業員のエンゲージメント向上に貢献できること
•  優れたリーダーシップ、影響力、交渉力
•  全体像を把握でき、戦略的な思考ができること
• 複雑なプロジェクトやプログラムの立ち上げ、主導、管理の実績があり、ステークホルダーに
•  アジャイル手法の経験と理解、そしてスクラムマスターの経験があれば尚可
• 問題解決能力、優れた批判的思考力と分析的推論力（定量的および定性的）があること
• CXOレベルのコミュニケーションおよび上級ビジネスリーダーとの協働・
• 自発性があり、ある程度の曖昧さを含むダイナミックなプログラム環境でも問題なく業務を
• 大規模なエンタープライズ環境における技術アーキテクチャとアプリケーション
•  DevOps、DevSecOps、テスト自動化に関する経験と理解があれば尚可。
• フロントエンド技術、API、メッセージング、データベース、ビッグデータ、ネットワーク、

The Full Stack Developer will be responsible for designing, developing, and implementing frontend and backend software for a complex web application.  Additionally, translating software requirements into working and maintainable solutions within the existing application frameworks.

Job Purpose

The Policy Administration System Development Lead is responsible for overseeing the development, enhancement, and maintenance of the company’s existing policy administration system. This role plays a key part in ensuring the system supports business-as-usual(BAU) operations, regulatory compliance, and the introduction of new general insurance products. Working closely with business users, IT teams, and therd-party vendors, the lead ensures that system changes are delivered efficiently, meet business needs, and maintain high levels of system performance and reliability.

Job Responsibilities

Roles and Responsibilities:

• Lead and manage ongoing development activities for the existing policy administration system, including BAU enhancements, defect fixes, and technical upgrades
• Plan, coordinate, and deliver system changes required to support new product launches, regulatory compliance, and operational improvements.
• Collaborate with business stakeholders to gather and validate system requirements for enhancements and changes.
• Manage a team of business analysts, developers, testers, and vendor partners to execute the system development roadmap.
• Ensure system changes are well-documented and aligned with enterprise architecture and IT standards.
• Coordinate release management and deployment planning across business and IT functions.
• Monitor system performance and proactively identify areas for optimization and improvement.
• Provide leadership and technical guidance for issue resolution, root cause analysis, and incident management.

Accountabilities:

Change Delivery: Ensure all system changes (BAU, regulatory, and product-related) are delivered on time, within scope, and to agreed quality standards. System Reliability: Maintain high availability, performance, and reliability of the policy administration system through robust change and incident management. Stakeholder Engagement: Act as the key liaison between business, IT, and external vendors to ensure alignment and transparency in delivery. Regulatory Compliance: Ensure timely and accurate implementation of regulatory changes as mandated by authorities or compliance functions. Product Enablement: Support the business in launching new general insurance products by delivering required system configurations and enhancements. Team Leadership: Lead and develop internal and external development teams, fostering a culture of accountability, agility, and continuous improvement. Risk Management: Identify, manage, and mitigate risks related to system development, release, and operations.

Key Relationships

Internal Interactions
(Within the Organization)

• Business Partners and other IT members

External Interactions
(Outside the Organization)

• SI Implementation Partners

Required Skills and Experiences

Educational Qualification

• Bachelor of Science Degree – Computer Science or related field is preferred
• Project management certification is a plus
• Additional certifications related to insurance technology plat forms or enterprise architecture are advantageous

Specific Qualifications

• Speak Japanese and English

Total Experience

• 10+ years of overall experience in insurance, technology, or business transformation roles
• 5+ years of direct experience leading large-scale policy administration system implementation or transformations
• Successful end-to-end software design and implementation experience
• Good understanding of SDLC and should have experience in all the phases of SDLC
• Financial Service Industry – Should have a good understanding of critical Insurance processes or willing to learn insurance operations and business processes
• High level understanding of infrastructure, database management technologies, and networking.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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