The Role
Analyzes and improves insurance after-sales, claims, customer service, and sales operations processes. Designs targets, incentive schemes, metrics, SLAs, reporting, and workflow improvements; coordinates initiatives across business, claims, finance, and operations stakeholders. Ensures routine processes are completed accurately and on time, supports operational coverage when needed, identifies root causes, and reports improvement actions to the VP of Insurance.
Summary Generated by Built In
Job Description
- Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
- Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
- Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Report to VP of Insurance to deliver action items for further improvements
- At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
- Attention to details, critical mindset and self driven to get things done
- Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skill
- Able to collaborate effectively with multiple stakeholders
- Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
- Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language
Skills Required
- At least 2-3 years of experience in operational excellence or business process improvement, especially in the financial industry
- Attention to detail, critical mindset, and self-driven approach
- Strong analytical skills and ability to identify root causes and solve problems systematically
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skills
- Ability to collaborate effectively with multiple stakeholders
- High proficiency in Microsoft Office tools, including Excel for data analysis and visualization
- Experience managing large-scale operations projects in fintech or a related industry
- Experience as a business consultant in insurance, banking, or financial services
- Experience managing and executing complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience using SQL or a similar language
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The Company
What We Do
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.
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