Operation Manager

JOB DESCRIPTION
Job Functions
The Operations Manager is responsible to drive operational excellence by managing the day to day activities of the team, supporting and guiding decisions on projects, project management and opportunities within a highly matrixed organization. This role may manage diverse function(s) (engineering, laboratory, chemists, scientists, etc.) and typically supports local members of a team, but may support remote employees in other locations and/or industry/segments. With guidance from the Senior Operations Manager, this role is responsible for the development and achievement of operating plans, goals, budgets, performance objectives and metrics, to execute strategy, with a focus on financials (costs, revenue, profit, enterprise value, etc.). This position may maintain some responsibilities as an individual contributor and occasionally handle projects. Continuous check of resource availability, workload balance, technical support and evaluation of possible alternative solutions by delegating work to appropriate levels for completion. Drives a high performing team by managing the performance, development and engagement of team members. This role is responsible for building relationships and interacting with customers (internal and/or external), supporting and partnering with management to achieve business objectives.
Job Responsibilities

• Develops, implements and executes capacity and capability management with guidance from senior leadership. Ensures effective workflow by engaging with cross functional leads in order to understand scope and technical needs to assign resources effectively.
• Responsible for driving and integrating continuous process improvement concepts and techniques, utilizing Lean Sigma approach.
• Drives a high performing team by managing the performance and development of team members. Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement. Holds team and self accountable for results, assists senior leadership in defining goals and performance objectives and metrics to execute strategy. Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements.
• Increases customer (internal and/or external) loyalty, anticipates needs and provides proactive solutions; gathers, shares and responds to feedback. Coaches and mentors employees to do the same.
• May oversee the establishment of appropriate testing programs and the coordination of activities within the designated operations, including development of test procedures beyond the scope of existing standards and requirements requiring the use of independent judgement. May also handle some projects and/or act as lead reviewer to support workflow and demand.
• Provides direct support to team and customers by providing technical guidance and judgment to complete projects and address issues needing resolution (i.e. customer complaints, unusual requests, technical advice, etc.). Ensures quality and adherence to policies and standards requirements.
• Empowers and holds team accountable to achieve established KPIs (cost, revenue, profit, enterprise value, etc.).
• Supports and guides team to ensure compliance with requirements, changes in project scope, specifications and customer notifications. Explains UL family of companies' policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience.
• Communicates and exemplifies UL's Vision and Mission. Leads, promotes and embraces change through self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization.
• May manage the development and maintenance of state-of-the-art laboratory equipment
• Reads and follows the UL Standards of Business Conduct, and follow all physical and digital security practices
• Performs other duties as directed.

QUALIFICATIONS

• University Degree (equivalent to a Bachelor's Degree) in Engineering, Business Administration, Management, Physics or related field plus generally five (5) years directly related experience.
• Lean Sigma Green Belt or Lean Leadership Training or equivalent preferred.
• Demonstrated ability to create and manage objectives, staffing and budgets/P&L
• Demonstrates knowledge of how decisions impact business results, working with a diverse team and planning and thinking strategically.
• Demonstrates the ability to manage employee performance through development of performance expectations and goals, managing employee relations issues, identifying and addressing training needs, planning and executing against required staffing levels and assisting in operational planning.
• Demonstrates the ability to lead in a technical arena a Lean Sigma organization.
• Demonstrates the ability to make the complex simple and present information in a concise, relevant and powerful manner.
• Demonstrates the ability to analyze and interpret analyses, data, process documents and plans.
• Demonstrates the ability to take calculated risks and plan for contingencies.
• Demonstrates the ability to listen, learn and teach.
• Demonstrates awareness of the challenges of working in diverse cultural environments.
• Demonstrates collaboration, project management and business

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Our CTECH business contributes to society's progress by enabling the adoption of new technologies. We want to be the best service provider for services that enable customers to successfully launch electronic and wireless products that are safe, compliant and delight their end users. Being the best means being able to serve the most demanding customers, the latest technologies and product innovations while consistently providing outstanding quality, service and value, so that we make every customer an advocate of UL Solutions and sustain market leadership in the areas we compete in.