The Role
Manage NBFC operations across loan origination, disbursement, collections, repayments, compliance, risk controls, customer service, and vendor relationships. Develop operational strategies, improve processes, establish SOPs, monitor loan and service KPIs, use fintech tools, and lead operations teams while ensuring adherence to RBI regulations and maintaining portfolio health.
Summary Generated by Built In
Role & responsibilities
- Operational Strategy: Create and implement strategies for the NBFC division, aligning with financial goals, best practices, and regulations.
- Process Improvement: Enhance loan origination, disbursement, collections, and repayments to boost efficiency and reduce errors.
- Compliance Management: Ensure adherence to NBFC regulations from the RBI and other bodies, staying updated on regulatory changes.
- Team Leadership: Train and mentor operations staff, promoting collaboration and high productivity.
- Loan Management: Oversee loan processing and collections to minimize risk and maintain portfolio health.
- Risk Assessment: Identify and mitigate operational and financial risks, implementing controls to protect assets.
- Customer Service: Maintain high standards of customer service, addressing grievances and improving satisfaction.
- Technology Use: Utilize fintech solutions to enhance operations and data management, collaborating with IT for upgrades.
- Financial Analytics: Track KPIs related to loans and customer service, reporting insights to management.
- Vendor Management: Manage relationships with external vendors and service providers for smooth operations.
- Standardization: Develop and maintain SOPs for consistency and compliance in operational processes.
Requirements
Preferred candidate profile
- Bachelors degree in Business Administration, Finance, Accounting, or a related field. A Master’s or professional certifications (CFA, CA, or MBA) are a plus.
- 5-7 years of operations management experience, particularly in NBFCs, banking, or financial services.
- Extensive knowledge of NBFC operations, including loan products, risk management, and RBI regulations.
- Strong understanding of financial products like personal loans and asset-backed financing.
- Proven leadership and team management skills.
- Experience in process improvement, system integration, and operational strategy.
- Proficient in MS Office, financial software, and operations tools.
- Excellent communication, interpersonal, and analytical skills.
Education
PG: MBA/PGDM in Any Specialization
Benefits
Perks and benefits
Best in the Industry
Role: Regional Manager
Industry Type: NBFC (Micro Finance)
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Skills Required
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
- 5–7 years of operations management experience, preferably in NBFCs, banking, or financial services
- Extensive knowledge of NBFC operations, loan products, risk management, and RBI regulations
- Strong understanding of personal loans and asset-backed financing
- Proven leadership and team management skills
- Experience in process improvement, system integration, and operational strategy
- Proficiency in MS Office, financial software, and operations tools
- Excellent communication, interpersonal, and analytical skills
- Master’s degree, MBA, professional certification, CFA, or CA
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The Company
What We Do
Finovest Group is a financial-services company serving individuals and communities, with experience in retail banking, private equity, project finance, and domestic and international real-estate development. It provides customized financial solutions and supports financial inclusion, particularly in rural India. Its offerings include gold loans, microcredit, real-estate, business, auto, and home loans, alongside broader banking, investment, insurance, and wealth-management services for clients and communities.
