Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a Operating Unit IT Leader for our First Quality Print & Packaging located in Anderson, SC. This critical role is responsible for aligning technology strategy with business objectives, driving digital transformation, and ensuring IT delivers maximum value to the organization. As the senior IT leader on-site, you will own all aspects of IT operations at the facility level while actively contributing to the company’s broader technology roadmap. You will partner closely with business leaders to identify opportunities where technology can create competitive advantage, improve efficiency, and support sustainable growth.
Primary responsibilities include:
Strategic Leadership
Serve as an active member of the Site Leadership Team
Partner with business leaders to develop and execute the Operating Unit Business Technology Roadmap
Translate business strategy into technology requirements and recommend innovative solutions
Identify and introduce industry best practices that deliver new business value
Lead the development of the IT Capability Plan (processes, solutions, and services)
Project & Portfolio Management
Facilitate project request intake, prioritization, and selection with business stakeholders
Ensure projects deliver maximum ROI and business value
Oversee delivery of IT projects — on time, within budget, and to stakeholder expectations
Support change management and resource planning for technology initiatives
Manage the full project governance lifecycle
IT Operations & Service Delivery
Own all site-level IT operations, infrastructure, and services
Ensure IT services are optimal, reliable, and aligned with business needs
Manage vendor relationships and third-party service providers
Drive continuous improvement through customer satisfaction surveys, service level agreements (SLAs), and IT performance metrics
Resolve escalated issues and provide proactive feedback to central IT on service quality
Financial & Resource Management
Develop and manage the annual Operating Unit IT budget and resource plan
Ensure proper resourcing and skillsets for project execution
Monitor and optimize IT assets and expenditures
The ideal candidate should possess the following:
Education & Experience
Bachelor’s Degree in Computer Science, Information Systems, or related field (required)
10+ years of progressive IT experience
Strong manufacturing industry background (highly preferred)
Demonstrated experience leading IT teams and managing complex projects in a 24/7 operational environment
Leadership & Skills
Proven leadership ability with experience managing and developing IT professionals
Strong business acumen — ability to understand and articulate business requirements across all functions
Excellent project and process management skills (PMP knowledge is a plus)
Superior problem-solving, decision-making, and analytical capabilities
Outstanding written and verbal communication skills
Ability to work effectively across multiple time zones and with global teams
Technical & Functional Knowledge
Broad knowledge across all major IT disciplines (infrastructure, applications, cybersecurity, data, etc.)
Experience with systems development, analysis, design, and IT operations
Understanding of business processes, budgeting, and operational management
Familiarity with manufacturing technologies and systems (MES, ERP, automation, etc.) is a strong advantage
Additional Requirements
Fluent in English (additional language skills preferred)
Ability and willingness to engage at all levels of the organization
Comfort working in a fast-paced, results-oriented manufacturing environment
What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
...and more!
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Skills Required
- Bachelor's Degree in Computer Science, Information Systems, or related field
- 10+ years of progressive IT experience
- Strong manufacturing industry background
- Experience leading IT teams and managing complex projects in a 24/7 operational environment
- Proven leadership ability with experience managing IT professionals
- Strong business acumen
- Excellent project and process management skills
- Outstanding written and verbal communication skills
- Broad knowledge across all major IT disciplines
- Familiarity with manufacturing technologies and systems
First Quality Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Quality and has not been reviewed or approved by First Quality.
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Fair & Transparent Compensation — Compensation is described as competitive across many hourly, technical, and engineering roles, with pay often characterized as good or fair for the job. Market-aligned base rates are reflected in recent postings and salary entries across multiple functions.
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Strong & Reliable Incentives — Quarterly bonuses, shift differentials, and overtime opportunities are commonly cited and meaningfully boost total earnings. Bonus eligibility appears to be a consistent feature in many roles.
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Parental & Family Support — The package includes paid parental leave, a year of free diapers for new parents, and employer-matched dependent care assistance. These family-focused additions complement core offerings and signal an emphasis on supporting caregivers.
First Quality Insights
What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
