The Role
Ensure process health and meet operational targets for assigned domain by managing workflows, work allocation, quality audits, reporting, training, stakeholder relationships, RCA, and continuous process improvements to meet productivity, quality, SLA, efficiency, and utilization goals.
Summary Generated by Built In
Required Experience
Overall Experience:
● Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).
Domain Experience:
● Minimum 18 months experience in at least one of the following areas:
○ Software testing
○ Bugs triaging
○ Audits/quality checks
○ Subject matter expert
○ Technical issue resolution
Management Exposure:
● Basic experience (e.g., mentoring, leading small projects) in process or team management.
Technical Proficiency
Ticketing Tools (JIRA):
● Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing simple workflows).
Data Tools:
● Basic knowledge of SQL and sound experience with JQL.
● Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.
● Proficient working knowledge of MS Office or Google suite.
RCA & Analysis:
● Proficient in data analysis techniques.
● Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).
● Sound knowledge of Operational metrics like shrinkage and utilization.
- Core Responsibilities & Deliverables● The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.● Be able to achieve high program health by taking charge of the responsibilities end to end real time.● Work allocation.● Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).● Ensure process adherence.● Identify process gaps & improvements.● Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.● Can manage multiple responsibilities along with Core duties.● Manage stakeholder relationships with program leads or immediate product/engineering partners as required.● Quality audits (regularly).
- General Skills & Aptitude● High attention to detail.● Excellent logical reasoning ability and bias for action.● Ability to identify and report high impact issues with minimal loss of time.● High ability to reason and comprehend unclear issues.● High ability to read a complex, multipage Standard Operating procedure manual.● Exceptional reading comprehension and high ability to write concise and accurate English.● High ability to read and understand English.● Basic understanding of quality and quality control.● High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.● Ability to memorize Engineering terminologies and project related details.● Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.
Skills Required
- Minimum 48 months (4 years) overall experience
- Minimum 18 months domain experience in software testing, bug triaging, audits/quality checks, SME, or technical issue resolution
- Basic management exposure (mentoring, leading small projects)
- Moderate experience with JIRA or other ticketing tools (dashboards, simple workflows)
- Basic knowledge of SQL and strong experience with JQL
- Proficient in Excel/Google Sheets including pivot tables and VLOOKUP
- Proficient working knowledge of MS Office or Google suite
- Proficient in data analysis techniques and root cause identification methodologies (RCA, 5-whys, fishbone)
- Sound knowledge of operational metrics such as shrinkage and utilization
- High attention to detail, strong logical reasoning, and ability to perform repetitive tasks accurately
- Exceptional English reading comprehension and ability to write concise, accurate English
- Familiarity with smartphones and virtual test platforms
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The Company
What We Do
Indium is an AI-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology. We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative AI, Product Engineering, Intelligent Automation, Data & AI, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact. With 5000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology—driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an AI-first world.
