D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Act as the main point of contact for employees who are experiencing computer issues
- Ongoing maintenance and future planning needs of the company's desktop infrastructure
- Complex IT support tasks for our customer both onsite and remote maintenance (PC, laptop and peripherals)
- Regular front desk assignments for direct support in case of inquiries and problems of our customer
- Managing the inventory system (purchasing, goods receipt, maintenance and proper disposal)
- Carrying out simple installations in the infrastructure area (in particular network cabling)
- Setting up and providing the IT infrastructure for new employees
- Coordinate and plan PC installations, e.g. for workstation relocations, in cooperation with the existing team
- Processing of tickets in the ticket system and their documentation
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- IT support relating to technical issues involving Connect client
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
- Remote access solution (VPN) implementation and support
- Document and update the local client environment
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Advise and train staff on computer operations and software applications
Requirements
- Good understanding of Information Technology; trends, products and solutions
- 1+ years’ experience in a similar position supporting a variety of technologies and services
- In depth knowledge of:
- Windows OS (Windows 7 & 10)
- Microsoft Office & Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
- Basic knowledge of
- Active Directory
- Exchange
- ITIL certification and familiarity with the Service Now ticketing system is an advantage
- GxP knowledge is desired
- Highly self-motivated and directed with a keen attention to detail
- Customer focused with a passion and drive for customer satisfaction and delivering business values
- Solid problem solving and analytical skills
- Ability to work independently as well as willing to follow directions and best practices
- Great communication and interpersonal skills
- Friendly, supportive and flexible personality with quick learning ability
- Good team player with planning and organizing skills & multi-task
- Fluent (at least B2) written and oral English and German language, French language is a plus
- Willing to travel within Schaffhausen area
- Drivers license and a private car
- Candidates have to declare Criminal record extract not older than 3 months
Benefits
- Broad range of activities, tasks, and projects
- Lunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money can be used for Transport & Accommodation,Sport & Wellbeing, Leisure &Culture, Holidays & Travel)
- Enjoy free refreshments in our D-ploy offices
- Insurance Benefits
- Gym Benefits
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
Is IT in your DNA?
If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can apply though a variety of channels, including our website www.d-ploy.ch or by reaching out directly to our recruitment team [email protected].
Skills Required
- At least 1 year of experience in a similar IT support position supporting varied technologies and services
- In-depth knowledge of Windows 7 and Windows 10
- In-depth knowledge of Microsoft Office and Office 365 applications
- In-depth knowledge of PC and laptop hardware
- In-depth knowledge of PC and laptop peripherals, including printers
- In-depth knowledge of mobile devices
- Basic knowledge of Active Directory
- Basic knowledge of Exchange
- Good understanding of information technology trends, products, and solutions
- Strong problem-solving and analytical skills
- Strong communication and interpersonal skills
- Customer-focused attitude and commitment to customer satisfaction
- Ability to work independently and follow directions and best practices
- Planning, organizing, multitasking, and teamwork skills
- Fluent written and spoken English and German at least B2 level
- Willingness to travel within the Schaffhausen area
- Valid driver’s license and access to a private car
- Criminal record extract no older than 3 months
- ITIL certification
- Familiarity with ServiceNow ticketing system
- GxP knowledge
- French language skills
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
