Administrative Support Representative (Onsite) | High-Volume Phone Support
Location: Downtown Tacoma, WA (Onsite)
Schedule: Monday-Friday | 8:30 AM-5:00 PM (Pacific)
Pay: $20.18-$24.01/hour DOE
Join the Team at TRA Medical Imaging
Do you enjoy helping people, staying busy, and being the person others rely on for answers?
TRA Medical Imaging is looking for an Administrative Support Representative to join our Administrative Office in downtown Tacoma. This is an onsite customer service role where you'll be the first point of contact for patients, physicians, clinics, and business partners calling our organization.
You do not need a healthcare background to be successful. If you've worked in customer service, hospitality, retail, banking, reception, administrative support, or a call center and enjoy talking with people while managing a fast-paced workload, we'd love to meet you.
We'll teach you the medical imaging side of the job. You bring your professionalism, positive attitude, and commitment to providing exceptional service.
What You'll Do
As part of our Administrative Support team, you'll:
- Answer and manage a high volume of incoming phone calls throughout the day
- Route calls quickly and accurately using a multi-line phone system
- Assist patients, physicians, referring provider offices, and business partners
- Answer general questions and connect callers with the appropriate department
- Monitor email and respond to requests throughout the day
- Work closely with teammates across multiple departments
- Protect confidential patient information and maintain HIPAA compliance
- Provide friendly, professional service on every interaction
This position works under the guidance of experienced team members who will provide training and support as you learn the role.
What Makes Someone Successful
We're looking for someone who:
- Enjoys helping people over the phone
- Thrives in a fast-paced environment where every day is different
- Can stay calm, organized, and professional while handling a high volume of calls
- Learns quickly and enjoys building new knowledge
- Communicates clearly and confidently
- Is dependable and enjoys working as part of a collaborative team
Qualifications
Required
- High school diploma or GED
- 1-2 years of customer service, administrative support, receptionist, call center, or phone-based experience
- Comfortable handling a high volume of incoming phone calls throughout the day
- Excellent verbal communication and customer service skills
- Strong organizational and multitasking abilities
- Basic Microsoft Office skills
- Ability to work onsite Monday-Friday in our Downtown Tacoma office
Preferred
- Experience using a multi-line phone system or switchboard
- Medical terminology or healthcare experience (helpful but not required)
Pay & Benefits
New employees can expect to earn $20.18-$24.01 per hour, depending on relevant experience, skills, and qualifications.
Eligible employees also enjoy:
- Medical, dental, and vision insurance
- Automatic employer 401(k) contribution plus employer match
- Up to 17 days of PTO for new employees
- 9 paid holidays
- Annual compensation growth opportunities
- Profit sharing
- Continuing education reimbursement (eligible positions)
- Employee Assistance Program
- Free parking in our secure downtown Tacoma parking garage
Work Location
This is a fully onsite position located at our Administrative Office in Downtown Tacoma, Washington.
We believe the collaborative nature of this role is best supported by working together in person. Candidates should be comfortable commuting to our Tacoma office Monday through Friday.
About TRA Medical Imaging
TRA Medical Imaging is a physician-owned and physician-led radiology practice that has proudly served the South Puget Sound for more than 100 years. With approximately 100 subspecialized radiologists and locations from Seattle to Olympia, we're committed to providing exceptional patient care while fostering a workplace where employees feel valued, supported, and connected.
We're proud to be recognized as a Great Place to Work® and continue to invest in our people through professional development, collaboration, and a culture built around our mission:
Trust our family to care for yours.
Learn more about careers at TRA Medical Imaging: https://www.tranow.com/about/careers/
Skills Required
- High school diploma or GED
- 1-2 years of customer service, administrative support, receptionist, call center, or phone-based experience
- Comfortable handling a high volume of incoming phone calls throughout the day
- Excellent verbal communication and customer service skills
- Strong organizational and multitasking abilities
- Basic Microsoft Office skills
- Ability to work onsite Monday-Friday in the Downtown Tacoma office
- Experience using a multi-line phone system or switchboard
- Medical terminology or healthcare experience
What We Do
TRA Medical Imaging is a physician-owned partnership of sub-specialized radiologists providing high-quality, patient-centered diagnostic imaging services in the South Puget Sound region since 1918. They serve multiple hospitals and outpatient centers, providing over 1.4 million interpretations annually across a broad clinical and geographic footprint.
