Onsite Logistics Coordinator

Title Logistics Coordinator- Dispatch Support 

**10:00am–6:30pm**

The Dispatch Support role works a mid-shift that overlaps both dispatch shifts, providing break, lunch and absence coverage for inbound and outbound dispatch. When both dispatchers are on site, this role supports the office with administrative and clerical work, front desk check-in and visitor badging, and appointment follow-up. The role keeps dispatch running without interruption and keeps other operations staff on their primary jobs instead of covering the desk. NOTE: This position as well as all positions within operations are expected to assist all other functions within operations during times of capacity shortages, business growth or customer peaks in demand.

Performance

Evaluation Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working according to specifications, policies, and standards established by Langham; working effectively in a team environment; and providing a high level of internal and external customer service.

Responsibilities

1. Dispatch Coverage: 

• Provide break and lunch coverage for inbound and outbound dispatchers across both shifts. 
• Cover dispatch during planned absences and leaves, maintaining the same level of service as the primary dispatchers. 
• Rotate between inbound and outbound tasks to stay ready to step into either seat at short notice.

2. Scheduling and Appointments: 

• Schedule, confirm and coordinate inbound and outbound appointments with carriers, ensuring alignment with customer requirements and dock capacity. 
• Manage and update scheduling systems to reflect accurate appointment times and availability. 
• Communicate appointment changes promptly and follow up with carriers on late or missing updates. 

3. Front Desk and Visitor Management: 

• Assist with checking drivers, visitors and staff in and out of the facility. 
• Issue visitor badges and maintain accurate visitor logs in line with site security procedures.

4. Administrative and Clerical Support: 

• Process BOLs, PODs and receiving paperwork accurately and on time. 
• Perform data entry and keep office files current. 
• Support dispatchers with overflow calls, driver questions and check-ins during peak periods.

5. Documentation and Issue Resolution: 

• Maintain accurate records of appointments, shipment details and issue resolutions. 
• Identify scheduling or dispatch issues and resolve or escalate them with carriers and internal teams. 
• Ensure compliance with company policies and documentation standards.

Knowledge, Skills and Abilities 

• Strong computer skills, preferably with transportation and warehouse management systems 
• Dependable, with a strong record of attendance and punctuality 
• Flexible with scheduling, including adjusting hours to cover absences and peak periods 
• Ability to step into inbound or outbound dispatch at short notice and maintain the same level of service 
• Ability to function in a high-stress, fast-paced environment and act with a real-time sense of urgency 
• Excellent communication and interpersonal skills with drivers, carriers, visitors and internal teams 
• Strong organizational skills and attention to detail in scheduling and paperwork 
• Must be able to prioritize, multi-task, and manage time effectively 
• Exercise solid judgment and problem-solving skills, both individually and as a member of a team 
• Possess the ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals 
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Experience, education, degrees

• Minimum of 1–2 years of dispatch experience in a warehouse, distribution or transportation environment. 
• Inbound and outbound dispatch experience 
• Experience with appointment scheduling and carrier communication 
• Front desk, reception or administrative experience a plus 
• Must be proficient in Microsoft Office, including Excel 
• Quality focused and driven

Physical demands 

Must be able to work proficiently with computers and other office equipment. Will spend majority of time sitting working on computers and telephones.

Work environment 

Work is primarily performed in an office as well as warehouse environment

Disclaimer

This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.