The Role
Provide onsite IT support for pharmaceutical laboratory infrastructure, scientific applications, instrument workstations, and peripherals. Configure and troubleshoot Chromeleon CDS, HPLC integrations, laboratory PCs, networks, LIMS, and ELN workflows. Perform incident resolution, system documentation, validation, change control, and data-integrity activities in accordance with GxP requirements. Collaborate with scientists, QA, manufacturing teams, vendors, and IT groups to maintain reliable, compliant laboratory systems.
Summary Generated by Built In
Position Overview
Key Responsibilities
RequirementsRequired Qualifications and Experience
Preferred Qualifications
Key Competencies
We are seeking two experienced Onsite Lab IT Support Specialists to support scientific laboratories within pharmaceutical drug research and manufacturing environments. The successful candidates will provide hands-on technical support for laboratory instruments, scientific applications, and associated computing infrastructure while ensuring compliance with GxP, data-integrity, validation, and change-control requirements.
Key Responsibilities
- Provide onsite support for laboratory IT infrastructure, scientific applications, instrument workstations, and peripheral devices.
- Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), particularly Chromeleon.
- Support laboratory instruments such as HPLC systems and their integration with CDS and instrument-control software.
- Diagnose and resolve instrument-software, workstation, network-connectivity, application, and peripheral issues.
- Stage, image, configure, deploy, and maintain laboratory PCs for scientific and instrument-related use.
- Support interfaces and workflows involving Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN).
- Perform support activities in accordance with GxP regulations, data-integrity principles, standard operating procedures, and quality requirements.
- Follow Computer System Validation (CSV), change-control, incident-management, and documentation processes.
- Maintain accurate records of incidents, configurations, troubleshooting activities, resolutions, and system changes.
- Work closely with scientists, laboratory personnel, Quality Assurance, manufacturing teams, vendors, and other IT support groups.
- Communicate technical issues, risks, and resolutions clearly to both technical and non-technical stakeholders.
- Coordinate with instrument and software vendors when advanced troubleshooting or escalation is required.
RequirementsRequired Qualifications and Experience
- Hands-on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated laboratory environment.
- Experience supporting scientific instrument software and laboratory computing infrastructure.
- Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
- Familiarity with HPLC and other laboratory instruments, including their connection to CDS or instrument-control applications.
- Working knowledge of GxP regulations and pharmaceutical data-integrity requirements.
- Experience staging, imaging, configuring, and deploying laboratory workstations.
- Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware.
- Understanding of LIMS and ELN platforms and their role in laboratory workflows.
- Understanding of Computer System Validation and formal change-control processes.
- Strong written and verbal communication skills.
- Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users.
Preferred Qualifications
- Previous experience in a dedicated GxP laboratory IT support role.
- Experience working in customer-facing or end-user support positions.
- Familiarity with incident, problem, and change-management practices.
- Experience producing or maintaining validation and regulated-system documentation.
Key Competencies
- Customer-focused and service-oriented approach
- Strong analytical and problem-solving abilities
- Clear and professional communication
- Attention to detail and documentation quality
- Ability to work independently in an onsite environment
- Effective collaboration across laboratory, quality, business, and IT teams
- Commitment to compliance, system reliability, and data integrity
Skills Required
- Hands-on IT systems support experience in pharmaceutical research, manufacturing, or another regulated laboratory environment
- Experience supporting scientific instrument software and laboratory computing infrastructure
- Practical experience configuring and troubleshooting Chromatography Data Systems such as Chromeleon
- Familiarity with HPLC and other laboratory instruments and their integration with CDS or instrument-control applications
- Working knowledge of GxP regulations and pharmaceutical data-integrity requirements
- Experience staging, imaging, configuring, and deploying laboratory workstations
- Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware
- Understanding of LIMS and ELN platforms and laboratory workflows
- Understanding of Computer System Validation and formal change-control processes
- Strong written and verbal communication skills
- Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users
- Previous experience in a dedicated GxP laboratory IT support role
- Experience in customer-facing or end-user support positions
- Familiarity with incident, problem, and change-management practices
- Experience producing or maintaining validation and regulated-system documentation
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The Company
What We Do
Avacone is a Swiss-based service provider specializing in IT infrastructure and pharmaceutical engineering, delivering specialized solutions for regulated and non-regulated environments in the pharmaceutical, chemical, and medical technology sectors.
