Provide in-person clinical intakes, short-term counselling, crisis intervention, and referrals at an onsite mental health clinic. Design and deliver psychoeducational workshops and manager training, manage clinic operations and scheduling, document sessions in clinical systems, report utilization metrics, and collaborate with client HR to drive wellness initiatives and continuous service improvement.
Summary Generated by Built In
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Onsite Structured Counsellor is an integral, client-facing role responsible for managing the daily operations of a dedicated onsite mental health clinic. This position provides critical in-person clinical intakes, crisis intervention, and direct mental health support to employees. Beyond individual care, this role serves as a mental wellness champion by driving Learning & Development (L&D) initiatives, facilitating psychoeducational workshops, and actively fostering a culture of well-being directly within the client's workplace.
This position is a 12-month fixed term contract.
Job Description
Key ResponsibilitiesOnsite Clinical Support & Intake:
Conduct in-person clinical intakes, triage employee walk-ins, and assess mental health needs within the onsite clinic environment.
Provide immediate, short-term counseling, emotional support, and crisis de-escalation for employees on-site.
Educate clients on their service eligibility and available wellness resources, ensuring a smooth, warm referral to specialized off-site care when necessary.
Learning & Development (L&D) & Wellness Initiatives:
Design, develop, and facilitate engaging psychoeducational workshops, seminars, and group therapy sessions tailored to the specific needs of the client’s workforce.
Partner with client HR and leadership to conduct training sessions for managers (e.g., how to identify signs of burnout, supporting distressed team members, empathetic leadership).
Actively drive and participate in onsite mental health awareness campaigns to reduce stigma and encourage clinic utilization.
Clinic Operations & Coordination:
Independently manage the daily schedule and calendar of the onsite clinic, ensuring an efficient flow of booked appointments and walk-ins.
Serve as the primary clinical liaison between the client’s office and the broader clinical network, ensuring seamless coordination of care.
Documentation and Reporting:
Maintain complete, secure, and accurate documentation of all clinical interactions, strictly adhering to confidentiality and data protection standards.
Record clinic utilization metrics, session data, and L&D workshop feedback in designated clinical management systems (such as Nova) on a daily and monthly basis.
Quality Assurance & Stakeholder Management:
Deliver a premium, welcoming, and frictionless experience for every employee visiting the onsite clinic.
Regularly review L&D session feedback and clinic metrics to continuously improve onsite service delivery and identify emerging mental health trends within the client organization.
Qualifications
- Counselling or Psychology qualification
- Several years Counselling or Psychology
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice
. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form
. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice
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