Onsite Client Partner – Periodic Review (FCC)
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Location: Spain (Onsite 3–4 days per week)
Type: Full-time
Department: BFSI2
Travel: International travel to India, Peru, and the UK required
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Job Summary
eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams. This is a highly visible, client-facing role responsible for supporting Periodic Review, Customer Due Diligence (CDD), and ongoing KYC remediation activities, while driving collaboration across teams in Spain, India, Peru, and the UK.
The successful candidate will build trusted relationships with client stakeholders, identify operational improvement opportunities, manage escalations, and help shape evolving processes to ensure consistent, high-quality service delivery.
Responsibilities
- Serve as the primary onsite contact for client stakeholders across Periodic Review operations and technology.
Develop a deep understanding of the Periodic Review lifecycle, including customer reviews, KYC remediation, due diligence refreshes, documentation validation, exception management and regulatory requirements.
- Identify process improvements, operational risks, and technology gaps while driving solutions through to resolution.
- Partner with client stakeholders and global eClerx teams to define procedures, improve governance, and standardize operating practices.
- Coordinate priorities, manage escalations, and communicate effectively across global teams.
- Build strong working relationships and represent delivery status, risks, and recommendations with confidence and professionalism.
Eligibility Requirements
- Minimum 5+ years of experience in FCC, KYC/AML, Periodic Review, Customer Due Diligence, Financial Crime Operations, or similar client-facing operational roles within financial services.
- Fluent written and spoken English and Spanish.
- Strong stakeholder management and communication skills with experience working directly with clients.
- Proven ability to operate independently, manage competing priorities, and drive issues through to resolution.
- Experience with workflow or case management platforms (such as Appian, Fen-X, or similar) is preferred.
- Strong Microsoft Office skills, particularly Excel, PowerPoint, and Outlook.
- Willingness to travel internationally and collaborate across multiple time zones.
- EU work authorization required
What We're Looking For
We're looking for someone who is proactive, highly autonomous, and comfortable working in a fast-paced environment where priorities and processes continue to evolve. The ideal candidate is a quick learner who exercises sound judgment, builds strong relationships, communicates effectively across global teams, and confidently navigates ambiguity while driving meaningful outcomes.
If you enjoy solving complex operational challenges, partnering closely with clients, and making a visible impact across global teams, we'd love to hear from you.
How to Apply
- Click "Apply Now" to submit your resume through our career site
- Be sure to include any relevant experience that aligns with the role.
- Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Skills Required
- Minimum 5+ years experience in FCC, KYC/AML, Periodic Review, Customer Due Diligence, or Financial Crime Operations
- Fluent written and spoken English and Spanish
- Strong stakeholder management and client-facing communication experience
- Proven ability to operate independently, manage competing priorities, and drive issues to resolution
- Experience with workflow or case management platforms (such as Appian, Fen-X, or similar)
- Strong Microsoft Office skills, particularly Excel, PowerPoint, and Outlook
- Willingness to travel internationally
- EU work authorization required
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
