Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.
We are looking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As a Service Operations Engineer, you will be responsible for the monitoring and restoration of the service related to the project that you will be assigned to work on. This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues. The role requires flexibility to work independently and be an integral part of a team.
What you will do
- Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer projects that you will be assigned to work on.
- Take ownership of customer issues reported and seeing problems through to resolution within SLA target times.
- Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation.
- Work with customer’s and/or Optasia’s internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO and/or Optasia’s teams.
- Act as a Optasia local Single-Point-of-Contact for Service Operations-related matters and seek to accelerate progress of such matters.
- Participate in the technical meetings where Optasia’s presence is required by MNO.
- Log and update the technical tickets properly to MNO’s and/or Optasia’s ticket logging system.
- Proactively work to identify ways to improve and streamline processes.
What you will bring
- Bachelor’s Degree in computer science or similar
- 5+ years of working experience in a similar role.
- Hands-on experience with SQL and/or Postgres databases.
- Hands-on Linux & Networking experience is required.
- Good written and verbal communication skills
- Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
- Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Capable of understanding the technical aspects of complex systems.
- Fluent in English
Additional skills (will be considered a plus):
- Experience in monitoring, alerting, metrics systems (Nagios, Grafana, Kibana)
- Familiarity with containerization methodologies i.e. Docker
- Familiarity with Atlassian Jira and Confluence
Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.
Skills Required
- Bachelor's Degree in computer science or similar
- 5+ years of working experience in a similar role
- Hands-on experience with SQL and/or Postgres databases
- Hands-on Linux & Networking experience is required
- Good written and verbal communication skills
- Strong technical troubleshooting skills and problem solving
What We Do
We deliver Optasia, the AI Platform enabling financial access for the next billion customers. We are changing the world our way. Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making. We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis. Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets. Operating since 2012 as Channel VAS and expanded in more than 35 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 116 million customers a month and had more than 980 million addressable subscribers in 2023, continuing to expand to new markets globally. Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.
