Position Title: Online Sales and Employee Accounts Specialist
Business Unit: Retail Operations
Reports to: Supervisor of Online Sales and Employee Accounts
Position Overview:
This position is primarily responsible for supporting the online deposit/loan account opening application process which includes: identity verification on accounts subject for review, assists with testing of new product offerings and system upgrades, maintenance, processes requests for debit cards and checks, and follow up with applicant on incomplete applications. Incumbent also supports the management of employee accounts to include account maintenance, and adherence to the overdraft policy.
Primary Responsibilities:
Supports the Online/Employee Accounts Manager with all phases of online deposit/loan accounts.
Aids in the review of deposit and loan accounts offered through the online application.
Completes various administrative tasks associated with on-boarding and maintaining online accounts.
Responds to customers/employee questions and concerns relative to online deposit/loan accounts.
Prepares and maintains internal policies and procedures applicable to online deposit/loan accounts.
Ensures product offerings and account disclosure are uploaded in a timely manner to the online account opening application.
Participates in conversion related activities such as port merges, employee accounts, and online banking activities.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to work and multi-task in a fast paced environment
Detail-oriented
MS Word - Intermediate Level
Excellent organizational, analytical and interpersonal skills
MS Excel - Intermediate Level
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
Top Skills
What We Do
F.N.B. Corporation (NYSE: FNB), headquartered in Pittsburgh, PA, is a diversified financial services company operating in seven states and the District of Columbia. Along with our largest subsidiary, First National Bank, we provide a full range of commercial banking, consumer banking, wealth management and insurance solutions, delivered through nearly 340 convenient locations across Pennsylvania, Ohio, Maryland, West Virginia, North Carolina, South Carolina, Virginia and the District of Columbia.
