Online Reputation Manager

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥

PeopleCert is looking for a Online Reputation Manager who will be responsible for the safeguarding and enhancing of PeopleCert’s digital presence by actively monitoring and engaging in discussions with our communities across various digital platforms, ensuring a positive brand reputation. 

As a Online Reputation Manager, your tasks will include the following:

• Monitors online reviews, comments and mentions of PeopleCert across social media, forums, blogs and review sites to track public perception 
• Responds promptly and professionally to both positive and negative feedback, ensuring a consistent and respectful tone that reflects the company's values and customer-first approach 
• Develops and implements proactive strategies to strengthen PeopleCert’s online reputation, focusing on building positive customer relationships 
• Collaborates closely with the Social Media, Marketing, Quality, Customer Service and other teams to ensure alignment in messaging and to quickly address any emerging crises or negative press 
• Creates detailed reports and analyses of online sentiment trends and feedback, providing actionable insights to support decision-making 
• Engages daily with online communities and influencers to foster positive discussions about PeopleCert, addressing concerns and encouraging brand advocacy 
• Addresses misinformation, negative press or inaccurate statements by crafting clear, factual responses to protect the brand’s integrity 
• Stays updated on the latest industry trends, digital reputation management tools and best practices to ensure PeopleCert remains competitive and well-regarded online 
• Ensure your work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

What we look for:

• Academic Background in Marketing, Communications, PR or similar field. Master’s degree desirable 
• Extensive experience in Digital Marketing Communications, with a significant exposure to social media and digital communities platforms in multinational corporate environments 
• Excellent written and verbal communication skills in English (Level C2 or native) 
• Proven experience in online reputation management, social media management, or related field and expertise in handling crises and managing sensitive situations 
• Familiarity with online review sites and brand monitoring tools 
• Analytical mindset with experience using data to track online sentiment and performance 
• Ability to manage multiple projects, prioritize tasks, and work in a fast-paced, dynamic environment 

Key Competencies: 

• Strategic Thinking: Ability to see the bigger picture in digital communities and align activity with overarching business goals. 

• Leadership: Skills to lead projects, inspire peers and drive initiatives forward. 

• Problem-Solving: Ability to address challenges and find effective solutions. 

• Customer Focus: A deep understanding of customer needs and how to address them through social media channels. 

What we offer:

• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment
• Constant personal and professional development 🥇

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.