Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
Role OverviewWe are looking for a highly driven Online Operations Manager to lead EPOS’s online commerce growth across marketplaces and digital channels. This role will own day-to-day performance of platforms such as Shopee, Lazada, TikTok Shop and future online channels, while leveraging AI tools and automation to scale operations efficiently.
The ideal candidate comes from strong marketplace backgrounds such as Shopee, Lazada, TikTok Shop, or fast-growing eCommerce brands.
Key ResponsibilitiesCommercial Growth & Performance- Own monthly revenue, traffic, conversion and profitability targets across online channels
- Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
- Improve AOV, repeat purchase and category growth
- Ensure accurate listings, pricing, promotions and stock availability
- Manage platform health metrics, seller performance and customer ratings
- Optimize store merchandising and product discoverability
- Build daily / weekly dashboards for sales and channel performance
- Analyse traffic sources, SKU movement, campaign ROI and competitor actions
- Provide insights and action plans to management
- Introduce AI tools to improve operations productivity
- Automate reporting workflows and repetitive tasks
- Implement AI chat support / content generation / forecasting where relevant
- Work closely with supply chain, customer service, finance, marketing and product teams
- Ensure smooth execution of campaigns and fulfilment readiness
Requirements
- 5+ years experience in eCommerce / Marketplace Operations
- Strong commercial mindset with proven sales growth track record
- Data-driven and comfortable with Excel / BI dashboards
- Fast-moving, entrepreneurial mindset
- Strong stakeholder management skills
Skills Required
- 5+ years experience in eCommerce / Marketplace Operations
- Strong commercial mindset with proven sales growth track record
- Data-driven and comfortable with Excel / BI dashboards
- Fast-moving, entrepreneurial mindset
- Strong stakeholder management skills
What We Do
EPOS, founded in 2009, is a leading Point-Of-Sales (POS) system vendor. We aim to provide SMEs powerful yet cost-effective digital solutions. Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customisation requirements and handling of major projects (e.g. major clients will have 50-60 outlets, with more than 100 POS terminals). Our clients include LTA, KKHospital, Popular Bookstore, UMart, Bounce Inc. We are a team that is truly passionate about helping businesses succeed. We want to see our customers thrive, and to expand and grow their business as ours.
