Online Community Administrator

Job Responsibilities

• Schedule and publish content, announcements, and updates across the community platform.
• Moderate discussions, enforce guidelines, and escalate issues when necessary.
• Manage automation tools, integrations, and engagement features within the community platform.
• Implement surveys, polls, and other interactive elements to enhance participation.
• Monitor and track engagement metrics, reporting insights.
• Support event coordination, such as AMAs, livestreams, and scheduled discussions.
• Respond to basic member inquiries and direct complex issues to the appropriate team members.
• Assist in testing new community platform features, troubleshooting technical issues, and optimizing workflows.
• Other duties as assigned

Required Qualifications

• You have a high proficiency operating a community platform, e.g. Higher Logic
• You have experience (2+ years) managing the logistics of a growing community of thousands of people, creating fun, dynamic, relatable and engaging spaces.
• You have a strong background (3 - 5 years) creating content, including blogs, social posts, video content, etc.
• You are effective at collaborating across the business; gathering content and needed information.
• You are a detail-oriented person: you carefully execute plans.
• You understand how SaaS companies operate to serve their customers.
• You are a doer who thrives on execution rather than strategy development.
• You are comfortable working behind the scenes to ensure community operations run smoothly.
• You are a reliable and responsive team player who follows directions well.