Oncology Scheduler

Job Description:

Schedule:

• This is a PRN position to cover planned and unplanned absences or when needed based on clinic operations. Clinic hours are M-F 8-5

Job Details:

1. Schedule and pre-register patients for provider appointments, infusion treatment visits, procedures, and other appointments using different EMRs (Epic and Aria) and contexts. 

2. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Avoids overlays and duplicate patient medical records. Utilize 5 identifiers to ensure the correct patient is selected. 

3. Coordinate complex schedules for oncology patients who may be receiving treatment across the Cancer Center Departments (Radiation Oncology, Medical Oncology, Infusion, and lab) utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

4. Multitask, communicate effectively, and work cooperatively in a fast paced environment, working directly with Providers, Registered Nurses, Medical Assistants, outside contacts, and patients in the oncology clinical setting to schedule patients accurately. 

5. Notifies Supervisor of any discrepancies in Procedure Protocols, dictionary problems, or other EPIC issues.

6. Complete insurance verification for all new patient consults

7. Educate patients on procedure preparations, appropriate dress requirements, and special instructions as guided by the Scheduled Procedure Protocol. Schedule patients based on the physician order and instruction.  Attach the order to the appointment accordingly. 

8. Refer self-pay patients to financial counseling to secure the account. Inform patients and providers of out of network payer status if applicable.

9. Prioritize and review work for optimal reimbursement and to avoid financial risk to both patient and the clinic. Understand prior authorization process and impact to scheduling.

10. Ensure high quality scheduling is completed accurately and timely through maintenance of departmental and/or individual work queues and reports.

11. Responsible for meeting productivity and quality measures. 

12. (All SCL jobs) Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

13. Performs other duties as assigned.

14. May be required to float to other departments (within scope of competency and qualifications) based on business need.

15. May be required to be placed on-call during a regularly scheduled shift.

16. Be available to work overtime if needed.  

17. This is an on-site position

Education:

Required:  High School diploma or equivalent, required

Preferred: Associate or Bachelor's Degree, preferred

Experience

Preferred:

• Bilingual in Spanish and English, preferred
• Previous hospital/medical office, medical insurance and/or customer service experience, including at least one (1) year of previous experience specific to patient scheduling, preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• Ability to work nights and/or weekends is required for identified positions

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.