Onboarding Training Manager

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Purpose and Goals

Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers. This position specializes in the onboarding of new Agent Partners and their teams to ensure they have all the training, tools, and knowledge necessary to grow their Agency.

Job Duties:

• Work with Agent Development and other department heads to become subject matter experts in all areas of the organization
• Develop and implement new processes, guidelines, training materials and other resources for Agent Partners
• Evaluate the effectiveness of training processes and develop, create, and implement new programs related to Priority-1 process, structure, and available resources
• Use discretion to modify Agent Partner onboarding process and training program if needed
• Train new Agent Partners and their teams to ensure they are subject experts on our systems, products, services, policies, and procedures
• Ensure top level customer service and support to our Agent Partners and customers
• Act as an ongoing resource to new and current Agent Partners, providing ongoing guidance and operational assistance where needed
• Additional job responsibilities related to Agent Development
• Lead monthly topic specific training sessions
• Other duties assigned

Job Requirements: 

• Minimum of 2 years of training or other instructional experience preferred
• Bachelor's Degree Preferred 
• 1 year of Freight/Logistics experience required
• 1 year of Freight sales experience preferred
• Ability to communicate in a clear and concise manner and work effectively with a wide range of individuals and a diverse background
• Ability to critically think and adapt to new systems & processes
• Sincere desire to cultivate, develop, & maintain relationships 
• Experience with Microsoft Teams, Zoom, and other online training resources are preferred
• Passion for teaching, instruction, or similar experience involving learning & development

Compensation:

• $50,000-$75,000 base salary depending on experience
• Medical Insurance with premiums paid at 100% for employees AND dependents
• Dental Insurance 100% paid for Employee
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO
• Cancer, Critical Illness, and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral communications, primarily on the telephone. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job and duties and responsibilities may change without notice.

Priority-1, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)