At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
- Manage onboarding for assigned customers, delivering configuration, training, and support through virtual video sessions
- Gather customer requirements during kickoff calls and configure their software environment to align with their business objectives
- Identify opportunities to recommend and coordinate additional Mindbody services and products that add value
- Troubleshoot software challenges and collaborate with Engineering and Product teams to resolve issues
- Build trust and confidence by sharing your firsthand knowledge of Mindbody products, services, and processes
- Proactively follow up with customers to ensure engagement, answer questions, and support their progress
- Schedule ongoing training sessions as needed to reinforce learning and drive adoption
- Stay current on Mindbody software, industry trends, and best practices through continuous learning
- 2+ years of customer service experience in a client-facing role
- Strong English communication skills
- Strong time management skills with the ability to prioritize and organize your workload effectively
- Experience with training, teaching, or presenting information to individuals or groups
- Comfortable conducting virtual meetings and building rapport on camera via video conferencing tools
- Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
- Familiarity with database and internet-based software, including Microsoft Outlook, Excel, and Word
- Skilled in online communication tools such as email, chat, and video platforms like Zoom or Google Meet
- Knowledge of current industry practices and technology trends that impact customer success experience in the boutique fitness studio industry is ideal but not required
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Skills Required
- 2+ years of customer service experience in a client-facing role
- Strong English communication skills
- Strong time management skills with ability to prioritize and organize workload
- Experience with training, teaching, or presenting information to individuals or groups
- Comfortable conducting virtual meetings and building rapport on camera via video conferencing tools
- Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
- Familiarity with database and internet-based software, including Microsoft Outlook, Excel, and Word
- Skilled in online communication tools such as email, chat, and video platforms like Zoom or Google Meet
- Knowledge of boutique fitness studio industry practices and technology trends
MINDBODY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MINDBODY and has not been reviewed or approved by MINDBODY.
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Healthcare Strength — Core medical, dental, and vision coverage is employer-paid in the U.S., with added mental‑health resources and HSA support.
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Leave & Time Off Breadth — Unlimited PTO with manager approval, company wellness days, and paid sick leave provide multiple time‑off avenues.
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Parental & Family Support — Fully paid parental leave of significant duration is highlighted, alongside additional family‑leave options.
MINDBODY Insights
What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences. The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey. Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers. Mission: We help people lead healthier, happier lives by connecting the world to wellness.
