Onboarding Specialist
Location : Manila, Philippines
About OpenTable:
With millions of diners, tens of thousands of restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the role:
The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.
Responsibilities:
Enthusiastically contact our restaurants and guide them through the onboarding process
Work with our restaurant partners to configure the OpenTable system to their needs
Deliver on-site training to some, but not all, restaurants in Manila
Deliver zoom based training to restaurants in the entire APAC region
Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
Work with internal partners to help develop and refine the Onboarding program
Effectively handle a queue of restaurants to reduce time-to-onboarding
Communicate status of tasks and the backlog to peers and a broader community
Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points.
Required:
Fluent English and comfortable to train and converse with restaurants in English.
Ability to travel easily in the Manila metropolitan area
Working laptop (MAC or PC)
1+ years experience, preferably in a support, implementation or hospitality role
Experience training non-technical customers on the use of software
Understanding of restaurant operations a must with direct restaurant experience helpful
Ability to make ethical decisions based on key facts in potentially ambiguous situations
Proven ability to drive projects through to completion
Ambitious to get things done with minimal supervision
Good phone and tele-presence required for effective training and implementation
University degree preferred
Excellent organization, documentation and time management skills
Benefits:
Benefits of this role will be discussed during the interview process.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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Skills Required
- Fluent English and comfortable to train and converse with restaurants in English
- Ability to travel easily in the Manila metropolitan area
- Working laptop (MAC or PC)
- 1+ years experience, preferably in a support, implementation, or hospitality role
- Experience training non-technical customers on the use of software
- Understanding of restaurant operations a must with direct restaurant experience helpful
- Excellent organization, documentation, and time management skills
OpenTable Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OpenTable and has not been reviewed or approved by OpenTable.
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Leave & Time Off Breadth — Time off is positioned as generous, including ample PTO, company-wide recharge time, and additional one-off days such as a birthday/celebration day. Paid volunteer time is also included, reinforcing a broad time-off offering beyond standard vacation and holidays.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the package, including company-paid therapy sessions and a paid mindfulness subscription. Flexibility policies such as meeting-free Fridays and “work from (almost) anywhere” are also framed as lifestyle-supporting benefits.
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Strong & Reliable Incentives — Variable pay and upside are highlighted for some roles, especially sales positions where on-target earnings and accelerators can meaningfully raise take-home pay when goals are met. Some postings also indicate eligibility for annual bonuses in certain roles.
OpenTable Insights
What We Do
With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Why Work With Us
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
