Onboarding Specialist

Role Summary:

Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind’s platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner’s inquiries, issues, and feedback during the launch cycle.

Who You Are:

• Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
• A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes
• An eager and enthusiastic learner who enjoys working within a team
• Adaptive, organized, and eager to learn new technologies and systems
• A natural problem solver and creative thinker  

Responsibilities/Essential Functions: 

• Coordinate the onboarding and training of Restaurant Partners to inKind’s platform 
• Manage personal queue of new projects, new location requests, and maintenance requests
• Serve as a subject matter expert on the implementation of inKind’s Restaurant Partner products and services 
• Work cross-functionally with other departments to refine existing processes pertaining to the partner experience
• Build relationships with external inKind partners to improve our implementation process for users

Minimum Qualifications:

• Bachelor’s Degree + 1 years of relevant experience
• Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
• Experience with project management, account portfolio planning, and/or prioritization

Preferred Qualifications:

• Experience working with restaurants or food-related entities/clients
• Experience working in a training or operational capacity is a plus

Work Environment:

• The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
• This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas

Some of our Benefits: 

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks

Salary: 

• $65,000-$75,000, DOE + Bonus