Onboarding Specialist

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have:

• Enhance customer satisfaction and success by guiding customers through a streamlined and best-practice-driven onboarding process.
• Help customers unlock the full value of SonarQube, ensuring seamless integration into their development workflows.
• Build trusted relationships with customers’ teams by providing expert guidance and proactive support.
• Represent the customer’s needs and experiences to internal teams, contributing to the continuous improvement of Sonar’s onboarding program and products.

On a daily basis, you will:

• Guide customers through the onboarding process for SonarQube, ensuring a smooth and successful integration into their workflows.
• Assist customers with configuration, integration, and adoption of SonarQube Cloud, focusing on its value and ease of use.
• Help customers implement best practices by following defined onboarding plans and opinionated guidance developed by the team.
• Collaborate with sales and customer success teams to ensure a seamless handoff and alignment on customer goals and timelines.
• Identify and document customer pain points or adoption challenges, creating actionable plans to overcome them.
• Provide best practices and technical guidance to help customers maximize the benefits of Sonar's solutions.
• Partner with internal teams to refine and evolve the onboarding program, leveraging insights from customer engagements.
• Escalate complex technical issues to Onboarding Engineers or Support teams while ensuring follow-through and resolution for the customer.

The skills you will demonstrate:

• At least 3 years of experience in customer-facing roles, such as Customer Success, Technical Account Management, or Consulting.
• An understanding of software development practices and workflows, with the ability to quickly learn and explain technical concepts.
• Familiarity with cloud-based solutions and integrations, particularly SaaS products like SonarCloud.
• Knowledge of basic DevOps tools and practices, such as Continuous Integration/Continuous Deployment (CI/CD), is a plus but not required.
• Excellent listening and communication skills to identify customer needs and convey complex concepts in a simple, clear way.A customer-first mindset with exceptional problem-solving skills and a proactive attitude.
• Ability to collaborate effectively with cross-functional teams, such as Sales, Support, and Engineering.
• Strong organizational skills, attention to detail, and the ability to manage multiple onboarding projects simultaneously.
• Eagerness to build product expertise and continuously expand your technical knowledge.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.