Onboarding Specialist

Posted Yesterday
Be an Early Applicant
Reno, NV, USA
In-Office
60K-60K Annually
Mid level
eCommerce • Legal Tech
The Role
Guide new online buyers through business formation and growth, consult on legal packages and long-term solutions, build client relationships, identify growth opportunities, analyze customer feedback, and deliver exceptional service. The role requires phone-sales experience, strong relationship-building skills, goal orientation, adaptability, and basic technical proficiency. This is an onsite position in Reno, Nevada.
Summary Generated by Built In
About Inc Authority

 

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

 

Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S.  We have multiple avenues of career growth with opportunities to advance with our growing organization.  We promote a culture of diversity, inclusion, and work life balance.  Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.

 

Overview
The Onboarding Specialist is responsible for guiding new online buyers through launching and growing their business with Inc. Authority, providing expert consultation on long-term business solutions, and building strong client relationships to ensure long-term satisfaction and mutual growth.
This position will be onsite at our Reno, NV office.

 

You will
  • Welcome and guide new online buyers to Inc. Authority, helping them launch and grow their businesses.
  • Provide expert consulting on long-term business solutions, including legal packages and bundles.
  • Build strong relationships with existing clients to create opportunities for growth—both for them and your team!
  • Analyze customer feedback to develop new techniques for ensuring long-term client satisfaction.
  • Provide outstanding customer service, ensuring every client feels valued and heard.


You have
  • A goal-driven and self-motivated professional who thrives in a fast-paced, high-energy environment.
  • A team player who enjoys collaborating and building relationships with both clients and colleagues.
  • A sales-savvy individual with at least 3 years of experience in sales (phone sales preferred).
  • Open to growth and coaching, with a desire to continually improve and achieve more.
  • Someone who loves people—you’re great at connecting with others and providing exceptional service.
  • You’re tech-savvy with basic computer skills and can quickly adapt to new tools and systems.

 

Actual compensation will depend on several factors but the annual average salary is around $60,000.

You will also receive a full range of medical, financial, and other benefits as seen below.
  Medical, Dental, Vision Insurance
  401k, With Matching Contributions
  Paid Time Off
  Health Savings Account (HSA)
  Flexible Spending Account (FSA)
  Short-Term/Long-Term Disability Insurance
  Plus other wellness benefits to include:
  Fertility
  Mental Health
  One Medical
  Fringe lifestyle benefits up to $250
 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

Skills Required

  • At least 3 years of sales experience
  • Phone sales experience
  • Goal-driven and self-motivated
  • Ability to thrive in a fast-paced, high-energy environment
  • Team collaboration and relationship-building skills
  • Openness to growth, coaching, and continuous improvement
  • Strong customer service and interpersonal skills
  • Basic computer skills and ability to quickly learn new tools and systems

LegalZoom Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LegalZoom and has not been reviewed or approved by LegalZoom.

  • Healthcare Strength Health, dental, vision, life and disability coverage are complemented by mental health benefits, and health insurance options are often characterized as excellent. Wellness features like gym membership/reimbursement add to perceived healthcare value.
  • Leave & Time Off Breadth Paid time off is highlighted alongside paid holidays and maternity/paternity leave. The package is portrayed as generous and a standout component of working at the company.
  • Parental & Family Support Adoption assistance, fertility benefits, childcare benefits, and an onsite Mother’s Room are provided. These offerings reinforce support for family-building and caregiving needs.

LegalZoom Insights

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The Company
HQ: Mountain View, CA
1,000 Employees
Year Founded: 2001

What We Do

We are the leading online legal services company, transforming how millions of people navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

Why Work With Us

We're a team of doers and problem solvers. We're a diverse group that insists on inclusion and thrives on feedback. We're a tech company that's in the business of providing clarity, making things simple, and creating innovative services so that legal and tax help are accessible to every business owner, creator, and every family. Join us?

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