The Role
Facilitates candidate interviews and collects, reviews, and distributes video interview responses to prospective customers. The role engages customers to understand hiring needs, processes inquiries, records interview questions in Videoask, coordinates with sales and recruitment, validates candidate quality, and ensures candidates meet prospect criteria. It requires high-volume interviewing, customer communication, coordination across multiple parties, professional English communication, and video conferencing experience.
Summary Generated by Built In
Onboarding Specialist
Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
The Role
The Onboarding Specialist will be in charge of facilitating new team member interviews with prospective customers by collecting video interviews from candidates and successfully distributing them to prospects.The objective of the job is to ensure that we are able to not only understand customer demand but also provide the most adequate candidates to all of Wing’s customers.
Duties and Responsibilities
- Engage with customers to understand their ideal candidate and process their plan inquiries
- Record ad-hoc questions for video interviews using Videoask
- Collect video interview answers from candidates and ensure that the quality meets our requirements
- Work with sales and recruitment to ensure that we not only have the right requirements but that we are able to provide candidates that meet the prospect’s criteria in their entirety
- Coordinate with recruitment to generate video interviews
Required Experience
- 2 years of experience in any of the following areas: Onboarding, Customer Success, Client Management, Recruiting, Professional Staffing
- Experience speaking to candidates and conducting high-volume interviews
- Experience with video conferencing software and using it to conduct interviews
- Experience working with customers to understand their needs and coordinating with multiple parties to ensure demand is met
- Must have the ability to professionally communicate with prospects in the English language
Nice to Have
Experience in the global outsourcing industry
Experience working as a full-cycle recruiter and sourcing high-quality candidates
Experience working with online meeting platform skills (Google Meet, Zoom, or Skype)and possess strong calendar management skills
Critical thinking skills, attention to detail, strong verbal and written communication in English
Confident, coachable, and enthusiastic team player who thrives in a fast-moving environment
Job Type: Full-time
Salary: Php25,000.00 - Php30,000.00
Benefits:
Opportunities for promotion
Paid training
Pay raise
Work from home
Language:
English Professionally (Required)
Skills Required
- 2 years of experience in onboarding, customer success, client management, recruiting, or professional staffing
- Experience speaking to candidates and conducting high-volume interviews
- Experience with video conferencing software for conducting interviews
- Experience working with customers to understand their needs and coordinating with multiple parties
- Professional English communication skills
- Experience in the global outsourcing industry
- Full-cycle recruiting and sourcing high-quality candidates
- Experience with Google Meet, Zoom, or Skype and strong calendar management skills
- Critical thinking, attention to detail, and strong verbal and written English communication
- Confidence, coachability, enthusiasm, and ability to work effectively in a fast-moving team environment
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The Company
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
