Onboarding Specialist
AT A GLANCE:
The Onboarding Specialist position is responsible for supporting the day-to-day execution of the onboarding experience for new Memory Makers from pre-employment through self-onboarding and Day 1 activation. This role helps ensure new hires, hiring managers, and internal stakeholders receive timely communication, clear instructions, and accurate follow-up throughout the onboarding process. The Onboarding Specialist partners closely with the Senior Generalist, People to keep onboarding tasks, documentation, communications, and readiness activities organized, compliant, and on track.
A DAY IN THE LIFE AS THIS MEMORY MAKER:
• Support the end-to-end onboarding process for new hires from offer acceptance through Day 1 activation.
• Serve as a day-to-day onboarding contact for new hires and hiring managers by answering onboarding-related questions and providing clear next steps.
• Monitor new hire self-onboarding task completion and follow up with new hires and managers to help ensure required items are completed on time.
• Assist with pre-employment activities, including required documentation follow-up, screening status tracking, I-9 and E-Verify coordination, and readiness checks.
• Prepare and send onboarding communications, reminders, and updates to new hires, hiring managers, People partners, IT, and other stakeholders as directed.
• Support Day 1 activation activities by confirming onboarding completion, start date readiness, and required stakeholder follow-up.
• Monitor the Onboarding email inbox and respond to inquiries in a timely, professional, and service-focused manner.
• Maintain onboarding trackers, checklists, communication logs, and completion reports to ensure work is organized and visible.
• Partner with IT and other internal teams to support new hire readiness, including equipment, access, and first-day needs as applicable.
• Assist with auditing onboarding records and documentation to support accuracy, compliance, and a consistent new hire experience.
• Escalate complex onboarding issues, delays, or stakeholder concerns to the Senior Generalist, People in a timely manner.
• Provide a welcoming and helpful experience for new hires while reinforcing Broad River Retail expectations, culture, and communication standards.
• Support onboarding needs for new stores, new departments, acquisitions, seasonal hiring, or other business changes as needed.
• Ensure compliance with all onboarding processes and maintain a high level of confidentiality, professionalism, and trust.
• Performs additional onboarding-related duties as assigned.
WHAT YOU'LL NEED TO SUCCEED:
• Associate's Degree and 1-3 years of administrative, Human Resources, onboarding, recruiting coordination, or people operations experience OR 3-5 years of relevant administrative or customer service experience.
• Prior experience supporting onboarding, pre-employment, recruiting coordination, or employee documentation preferred.
• Must have strong communication, verbal, and written skills; bilingual is a plus.
• Strong organizational skills with the ability to manage multiple new hire timelines, follow-ups, and deadlines at the same time.
• Intermediate proficiency of Microsoft Office to include Word, Excel, PowerPoint, and Outlook.
• Previous work in a professional environment with multiple levels of an organization.
• Strong attention to detail and ability to follow established processes consistently.
• Customer-service mindset with the ability to create a welcoming and helpful experience for new hires and managers.
• Self-starter with the ability to ask questions, prioritize work, and escalate issues appropriately.
• Ability to use logical reasoning for simple problem solving and process follow-up.
• Ability to perform additional functions that may be assigned at the discretion of management.
WORKPLACE ENVIRONMENT:
• Physical requirements such as extended periods of sitting, standing, and walking.
• Monday through Friday work schedule.
Skills Required
- Associate's Degree and 1-3 years administrative, HR, onboarding, recruiting coordination, or people operations experience OR 3-5 years relevant administrative or customer service experience.
- Prior experience supporting onboarding, pre-employment, recruiting coordination, or employee documentation.
- Strong verbal and written communication skills.
- Bilingual (listed as a plus).
- Strong organizational skills with ability to manage multiple new-hire timelines and deadlines.
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience coordinating I-9 and E-Verify and other pre-employment activities (screening status tracking, documentation follow-up).
- Previous experience working in a professional environment interacting with multiple organizational levels.
- Strong attention to detail and ability to follow established processes consistently.
- Customer-service mindset to create a welcoming experience for new hires and managers.
- Self-starter with ability to prioritize work and escalate issues appropriately.
- Ability to use logical reasoning for simple problem solving and follow-up.
What We Do
Founded in 2003 and headquartered in Fort Mill, South Carolina, Broad River Retail is the largest and fastest-growing independently owned Ashley HomeStore licensee. The company operates 28 Ashley Stores and four Ashley Outlets across North Carolina, South Carolina, and Georgia. Its mission is centered on 'Furnishing life's best memories' by providing a wide range of home furnishings through an elevated shopping experience.
