Onboarding Specialist (Morocco)

Paystone is a London, Ontario-based company, but we’re hiring everywhere now. If location isn’t important to you, it isn’t to us either. Paystone started in the payment processing industry and has since expanded to include gift cards, loyalty, reputation management, and marketing. We’re currently looking for an Onboarding Specialist to join our growing team.

Role Summary
As an Onboarding Specialist at Paystone, you will be responsible for managing new customer deployment projects, upgrades, and ongoing requests for our Gift and Loyalty software product. You'll work closely with clients to ensure seamless integration and a smooth onboarding experience. This role requires strong communication and project management skills, with a focus on delivering excellent customer experiences.

Key Responsibilities:

• Manage new customer deployment projects, upgrades, and ongoing requests for Paystone's Gift and Loyalty software product.
• Establish project goals, deliverables, required resources, timelines, and budgets.
• Complete project work breakdown structures and estimates, ensuring clear execution plans.
• Resolve issues and proactively solve problems through the course of the project lifecycle.
• Effectively manage changes to project scope, timelines, and budgets.
• Track and report on project milestones, deliverables, and budgets to ensure successful project completion.

Required Skills & Qualifications:

• 3+ years of client onboarding experience, with a preference for SaaS industry experience.
• Technologically proficient and adept at utilizing modern software solutions.
• Bilingual in English and French, with excellent written and verbal communication skills in both languages.
• Strong leadership, communication, and problem-solving abilities.
• Project management experience is an asset.
• Experience working with point-of-sale systems or MarTech in a retail or restaurant-related field is an asset.
• Work hours are expected to align with the EST Time zone in North America

Perks & Benefits

• Compensation tied to market data
• We reward for contribution
• Everyone gets equity
• Flexible Time-off
• We’re committed to career development
• Work from home

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?

Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out!!

paystone.com

datacandy.com

get.nicejob.com

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**