About this opportunity:
We are looking for a dynamic and results-driven Account Manager to join Ericsson. In this role, you will be the primary point of contact for key customers, responsible for building and sustaining long-term strategic relationships while driving business growth. You will represent Ericsson's comprehensive portfolio spanning RAN, Core Network, BSS, and managed services ensuring our customers achieve their business objectives through our technology and expertise. As a trusted partner, you will play a critical role in securing both short- and long-term profitable business for Ericsson and contributing to our customers' success in an ever-evolving telecommunications landscape.
What you will do:
• Own and manage end-to-end customer relationships, acting as the primary interface between Ericsson and assigned accounts• Develop and execute account plans aligned with customer needs and Ericsson's business strategy, with a focus on RAN, Core Network, and BSS solutions• Identify, qualify, and drive new business opportunities within existing and prospective accounts through targeted telco sales initiatives• Collaborate with internal teams including Sourcing, Delivery, Finance, and Legal to ensure seamless solution delivery and customer satisfaction• Apply Customer Success and Support (CSS) competencies to proactively manage customer experience, retention, and satisfaction• Lead commercial negotiations and contract management in line with Ericsson's profitability targets• Monitor market trends, competitive landscape, and customer developments to proactively position Ericsson's value proposition across RAN and Core/BSS domains• Ensure accurate forecasting, pipeline management, and reporting through CRM tools• Represent Ericsson at customer meetings, industry forums, and strategic business reviews
The skills you bring:
• A minimum of 8 years of experience in account management, sales, or business development within the telecommunications or technology industry• Proven telco sales track record with experience managing strategic accounts and delivering consistent revenue growth• Hands-on knowledge of RAN (Radio Access Network) technologies, including 4G/LTE and 5G environments• Solid understanding of Core Network and BSS (Business Support Systems) solutions and how they integrate within end-to-end telco architectures• Demonstrated CSS (Customer Success and Support) competencies, including customer lifecycle management, issue resolution, and value delivery• Strong commercial acumen with experience in contract negotiations and financial modelling• Excellent stakeholder management and communication skills, with the ability to engage at C-level• Ability to work in a fast-paced, cross-functional, and multicultural environment• Academic degree in Engineering (Telecommunications/Electronics), Business Administration, Economics, or a related field
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Morocco (MA) || Casablanca
Req ID: 782376
Skills Required
- Minimum 8 years of experience in account management or sales within telecommunications or technology
- Proven track record in telco sales managing strategic accounts
- Hands-on knowledge of RAN technologies, including 4G/LTE and 5G
- Understanding of Core Network and BSS solutions in telco architectures
- Experience in customer lifecycle management and issue resolution
- Strong commercial acumen in contract negotiations
- Excellent stakeholder management and communication skills
- Academic degree in Engineering or Business Administration
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
