What you will do
- Support the Client Success team to ensure individual, team, company and client success.
- Assist in the scheduling of client onboardings.
- Run client onboardings.
- Assist in the creation of client onboarding materials and follow up activities.
- Under the direction of the Client Success Lead, conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent.
- Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs.
- Participate in client follow-up and support sessions as needed.
- Manage and record client interactions within the BlackCloak set of Client Success tools.
- Contribute to client communications and education initiatives.
- Maintain working knowledge of BlackCloak’s solutions, platform features and best practices.
- Support external and internal customer-facing initiatives and events.
- This position will be scheduled for four shifts per week (8am-6pm ET), alternating weekends.
What you need to be successful
- 1+ years of experience in a Customer Success or IT help desk role is a plus
- Experience working with executive level clients is a plus
- 1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
- CompTIA Security+ or similar security experience is a plus
- Privacy certification or similar privacy or identity theft experience a plus
- Ability to display highly developed customer service soft skills including empathy and relationship building skills
- Ability to work under pressure, organize and prioritize responsibilities
- Ability to work in a remote environment with a high degree autonomy
- Attention to detail and accuracy is a must
- Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
- Willingness to travel in limited circumstances
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What We Do
BlackCloak protects corporate executives and high-profile individuals from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Concierge Cybersecurity & Privacy™ Platform is a holistic solution including mobile and desktop apps as well as concierge support. Executives and high-profile individuals get peace of mind knowing their family, reputation, and finances are secured. Companies rest assured that their brand, intellectual property, data, and finances are protected against threats coming through executives without having to invade their personal lives. BlackCloak stands out in the cybersecurity industry by focusing on the often-overlooked intersection of personal and corporate digital protection. Unlike traditional firms that solely prioritize corporate defenses, BlackCloak understands that the vulnerabilities of high-level executives and their families can pose significant risks to the entire company. By offering comprehensive and tailored solutions that shield both personal and professional digital environments, BlackCloak ensures a holistic approach to security. This unique emphasis on protecting every facet of an executive's digital life—from corporate email systems to personal devices and home networks—sets BlackCloak apart as a pioneer in safeguarding the modern business world.
Why Work With Us
Here, you're not just an employee; you're a guardian of digital trust, protecting both corporate assets and personal identities. You'll join a dynamic team of innovators who are passionate about staying ahead of cyber threats and delivering tailored solutions to our unique client base.
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