Onboarding Specialist - AI Employee

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We are seeking an AI Employee Onboarding Specialist to join our team. In this role, you will be responsible for managing success of our AI products, ensuring seamless onboarding, timely updates, and maintaining a strong relationship with clients throughout their journey.

Your Responsibilities:

Customer Relationship Management:

- Own the “AI employee” customer relationship for the lifetime of the customer

- Monitor new sale events and work with customers to complete the setup

Conduct initial setup tasks, which include:

- Setting up Voice AI and Conversation AI agents for their account

- Configuring Reviews AI and Content AI

- Creating supporting custom fields, calendars, and workflows required to support the AI agents

Onboarding and Support:

- Provide exceptional support to clients, troubleshooting and resolving technical and setup issues during onboarding

- Work closely with developers, testers, and product teams to ensure smooth deployment of AI features and updates

- Gather user feedback and take appropriate actions to ensure user satisfaction

Compliance and Updates:

- Stay up-to-date with the latest industry guidelines and best practices related to AI tool usage, and ensure compliance

- Provide regular reports on product updates, user feedback, and usage metrics to the management team

Collaboration and Continuous Improvement:

- Act as a bridge between clients and internal teams, ensuring seamless communication and alignment

- Assist in the development of support documentation and training materials for AI products

- Identify opportunities to improve onboarding processes and user experience

Requirements:

- Bachelor’s degree in computer science, IT, or a related field.

- Experience managing customer accounts and deployments, preferably with AI tools.

- Strong proficiency with task management tools, dashboards, and troubleshooting prompt issues

- Familiarity with open AI and prompting

- Excellent communication and interpersonal skills.

- Proficiency in data entry and coordination of data across multiple systems, including Google Sheets.

- Ability to work in a fast-paced and dynamic environment.

- Strong attention to detail and problem-solving skills.

- Proven ability to work independently as well as in a team.

Why Join Us?

At HighLevel, you will work in a dynamic environment where innovation drives customer success. This role offers the opportunity to manage cutting-edge AI tools, foster meaningful client relationships, and contribute to the transformative power of AI in business operations.

If you have a passion for providing exceptional support and building long-lasting customer relationships, we encourage you to apply for this exciting opportunity as an AI Employee Account Specialist.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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