We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on onboarding, security tool deployment, environment discovery, and documentation, working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments.
Key Responsibilities- Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
- Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
- Support the transition to new managed services plans, ensuring minimal disruption to business operations
- Deploy and configure security and managed services tools, including:
- Endpoint Detection & Response (EDR)
- SOC/SIEM solutions
- Web and DNS protection tools
- Microsoft 365 security tools
- Install and manage solutions such as:
- Backup and monitoring tools
- Microsoft Defender, Azure AD, and email security platforms
- RMM tools (e.g., Datto, Kaseya)
- PSA/helpdesk tools (e.g., ConnectWise)
- Create and update technical documentation, including:
- Workstation build checklists
- Employee onboarding/offboarding processes
- Participate in handoff sessions to ensure service desk readiness and ongoing client support
- Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
- Manage service and project tickets, ensuring timely updates and resolution
- Collaborate with teams to ensure smooth IT transitions and secure environments
Requirements
- Strong English communication skills (written and verbal)
- Excellent time management and organizational skills
- Ability to multitask in fast-paced environments
- Strong problem-solving mindset and attention to detail
- Team-oriented with the ability to collaborate across functions
Technical Skills:
- Strong knowledge of Microsoft 365 services
- Basic to intermediate knowledge of:
- Active Directory & Group Policy
- DNS and networking fundamentals
- Experience with:
- RMM tools (Datto, Kaseya)
- PSA tools (ConnectWise)
- Email security (Microsoft Defender, Mimecast)
- Understanding of endpoint, network, and security technologies
- At least 1 year of experience in an MSP environment
- Hands-on experience deploying:
- EDR, SIEM, MFA, MDM, antivirus, and access control solutions
- Experience with virtualization and cloud platforms:
- VMware, Hyper-V, AWS, or Azure
- Familiarity with:
- Microsoft Defender (email protection)
- RMM tools (Kaseya VSA, Datto RMM)
Nice to Have:
- Experience with:
- Dark web monitoring tools
- MFA solutions (Microsoft, DUO)
- Web/DNS protection tools (e.g., Cisco Umbrella)
- EDR solutions (e.g., SentinelOne)
Benefits
- Work From Home (WFH) setup
- Opportunity to gain global exposure working with international clients
- Strong focus on career growth and professional development
Skills Required
- Strong English communication skills (written and verbal)
- Excellent time management and organizational skills
- Ability to multitask in fast-paced environments
- Problem-solving mindset and attention to detail
- Team-oriented with ability to collaborate across functions
- Strong knowledge of Microsoft 365 services
- Knowledge of Active Directory and Group Policy
- DNS and networking fundamentals
- Experience with RMM tools such as Datto and Kaseya
- Experience with PSA/helpdesk tools such as ConnectWise
- Experience with email security platforms (Microsoft Defender, Mimecast)
- Hands-on experience deploying EDR, SIEM, MFA, MDM, antivirus, and access control solutions
- At least 1 year of experience in an MSP environment
- Experience with virtualization and cloud platforms (VMware, Hyper-V, AWS, or Azure)
- Understanding of endpoint, network, and security technologies
- Familiarity with Kaseya VSA and Datto RMM
- Experience creating technical documentation and onboarding/offboarding processes
- Experience coordinating with vendors and third-party providers
- Experience managing service and project tickets
- Experience with dark web monitoring tools
- Experience with MFA solutions such as DUO
- Experience with web/DNS protection tools (e.g., Cisco Umbrella)
- Experience with EDR solutions such as SentinelOne
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
