Onboarding Relationship Manager

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Onboarding Relationship Manager, Advisor Onboarding

We are seeking a highly skilled and versatile Onboarding Relationship Manager with a strong background in the financial services industry and a passion for delivering exceptional customer service. This role is pivotal in building and nurturing relationships across all levels of the organization and with external partners.

The Onboarding Relationship Manager is a key point of contact for experienced financial professionals (EFPs) throughout the recruiting and onboarding process. The Relationship Manager oversees their progress, ensuring a seamless and positive onboarding and transition experience for the EFP and their clients. This individual serves as a single point of contact between the EFP and Home Office support teams, proactively engaging with the EFP and resolving challenges throughout the onboarding journey.

A critical component of this role is the strategic partnership with LPLE, our broker-dealer for advisors. The Relationship Manager will collaborate closely with LPLE’s transition support and onboarding teams to ensure a smooth and coordinated experience between Pru and LPLE. This includes aligning processes, sharing insights, and resolving any cross-organizational challenges that may arise.

In addition to supporting EFPs, the Relationship Manager will also play a key role in supporting newly hired Regional Directors who bring an existing book of business. This includes coordinating transition efforts, ensuring proper alignment with internal and external resources, and facilitating a smooth integration of their business into the firm’s infrastructure.

Success in this role requires strong collaboration with field management, internal and external partners, a deep understanding of onboarding and transition processes, and the ability to anticipate and address challenges unique to each advisor’s or Regional Director’s background and business model.

Minimal travel may be required to support advisor transitions and relationship-building efforts.

Responsibilities

• Serve as a trusted advisor and liaison between firm leadership, financial advisors, and clients.
• Support the transition of business operations and ensure smooth acclimation to systems and resources.
• Build and maintain strong relationships across internal teams and external stakeholders, including LPLE.
• Partner with LPLE’s transition and onboarding teams to ensure alignment and a seamless advisor experience.
• Support newly hired Regional Directors with the transition of their book of business, ensuring proper coordination and integration.
• Communicate processes clearly and effectively to customers and associates.
• Influence change through trust-building and strategic relationship management.
• Collaborate with cross-functional teams to drive business outcomes.
• Provide thoughtful solutions to complex challenges with a focus on simplicity and efficiency.
• Work independently and as part of a team to meet organizational goals.
• Adapt quickly to evolving business needs and industry changes.

Qualifications

• Minimum of 2–4 years’ experience successfully facilitating and/or managing onboarding operations for experienced hires.
• Minimum of 2–4 years’ experience transitioning advisor business to a new broker-dealer.
• Proven experience in financial services and customer relationship management.
• Strong problem-solving skills to ensure the successful and timely flow of experienced hires through the transition and onboarding process, including effective resource allocation.
• Exceptional verbal and written communication skills, with the ability to interact confidently with both field and home office associates.
• Strong relationship-building skills; able to collaborate, work, and influence peers within and across the organization.
• Self-starter with a strong sense of ownership, commitment to excellence, and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated leadership capabilities; able to inspire and guide others, including experience working with firm leadership and supporting advisor transitions.
• Securities license (e.g., Series 6, 63, 7, Series 65 or 66) strongly recommended.

Preferred Skills

• Experience with CRM systems and financial platforms.
• Project management or change management experience.
• Coaching or mentoring experience is a plus.

What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.